Base.com

Online marketplace selling broad product range

Implementation Analyst

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeBuenos Aires, ArgentinaNo salary listed

About the Job

Requirements

At least 3 years of experience in technical implementation, onboarding, or consulting at a SaaS or e-commerce company.
Strong knowledge of integrations with platforms such as Tiendanube, Shopify, Mercado Libre, and enterprise resource planning systems.
Understanding of e-commerce workflows and the ability to map them to system configurations.
Comfort with application programming interfaces, system configuration, and basic scripting concepts.
Familiarity with warehouse or fulfillment processes, including warehouse management systems and pick-and-pack operations.
Based in Buenos Aires.

Responsibilities

Own the onboarding process for new customers, from kickoff through go-live.
Set up integrations with sales channels such as Tiendanube, Shopify, and Mercado Libre, as well as enterprise resource planning systems and logistics partners.
Understand each merchant’s operational workflow and tailor configurations accordingly.
Support customers during their first weeks to ensure proper usage and adoption.
Troubleshoot technical issues, escalate bugs or feature requests, and ensure their resolution.
Help document implementation processes and contribute to improving onboarding playbooks.
Collaborate closely with Product and Customer Success teams.

Analista de Implementacion

Base.com Brazil · Buenos Aires, Argentina · Full-time · Posted 2025-11-17

Workplace: on_site

Department: AR

Description

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Requirements

3+ years of experience in technical implementation, onboarding, or consulting at a SaaS or e-commerce company.
Strong knowledge of integrations with platforms like Tiendanube, Shopify, Mercado Libre, and ERPs.
Understanding of e-commerce workflows and ability to map them to system configurations.
Comfort with APIs, system configuration, and basic scripting concepts.
Familiarity with warehouse or fulfillment processes (WMS, pick & pack, etc.
Organized, proactive, and hands-on problem-solver with strong execution skills.
Excellent communication skills with both internal teams and customers.
Based in Buenos Aires.

Responsibilities

Own the onboarding process for new customers—from kickoff to go-live.
Set up integrations with sales channels (Tiendanube, Shopify, Mercado Libre), ERPs, and logistics partners.
Understand each merchant’s operational workflow and tailor configurations accordingly.
Support customers during the first weeks to ensure proper usage and adoption.
Troubleshoot technical issues, escalate bugs or feature requests, and ensure resolution.
Help document implementation processes and contribute to improving onboarding playbooks.
Collaborate closely with Product and Customer Success teams.

Benefits

Be part of a global company with a proven product and active LATAM expansion.
High-impact role in a strategic and growing market.
Work directly with top-tier teams in product, engineering, and sales.
Hybrid work model, competitive compensation, and real opportunities for career growth.

Apply

Apply at Base.com Brazil

About the Company

Base.com

Online marketplace selling broad product range

Base.com is an online retailer that sells a wide range of consumer goods, from Health & Beauty and Electronics to Entertainment, Clothing, and Gifts. Its products come from inventory held by Online Commerce Ltd. (OCL) and are accessed via its websites, including base.com and dvd.co.uk. Users place orders through the sites, and Base.com handles purchase, payment, and shipping of items to customers. The company differentiates itself by operating multiple online storefronts with a broad catalog and a long-standing presence in internet commerce since 2001. Its goal is to provide convenient, broad-access online shopping across many product categories and to maintain a strong online retail footprint.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Cheltenham, United Kingdom
Founded: 2001

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