$60k/yr+ Performance bonus + 3% employer IRA match
Mid
Elkins Park, PA, USA
HybridIn-office initially, with hybrid flexibility as you ramp up; local travel is required for client meetings across Greater Philadelphia.
Sales & Account ManagementAccount Management
About the job
Requirements
Two to five years of experience in account management, client success, marketing coordination, project management, or agency operations.
Hands-on experience in at least one digital marketing channel, such as paid advertising, search engine optimization, social media, or content writing, sufficient to critically review the team's work and provide informed input.
Working knowledge of digital marketing, including websites, Google Business Profile, email marketing, lead tracking, and customer relationship management.
Strong written and verbal communication skills.
Excellent follow-up, organization, and task management abilities.
Ability to manage multiple clients and priorities simultaneously.
Comfort presenting to and communicating with business owners, executives, internal teams, and vendors.
Valid driver's license and reliable transportation for local travel.
Responsibilities
Serve as the primary day-to-day contact for assigned clients.
Build relationships with business owners, office managers, marketing contacts, and internal client stakeholders.
Understand each client's business, goals, services, target customers, local market, and marketing priorities.
Lead client check-ins, status calls, follow-up meetings, and internal recap discussions.
Create and send meeting notes, action items, next steps, and follow-up summaries.
Track open tasks, client requests, internal assignments, deadlines, and deliverables.
Coordinate website updates, search engine optimization work, content, design, advertising, reporting, customer relationship management, and marketing automation tasks with internal team members.
Follow up consistently on client and internal work.
Help prepare proposals, scopes of work, contracts, client updates, and renewal conversations.
Translate client needs into clear internal direction for the team.
Review reports, campaign updates, and team deliverables to identify trends, questions, concerns, and opportunities.
Use channel experience to flag work for further review and suggest improvements.
Help clients understand the work being done, its importance, and the next priority.
Support proactive recommendations based on client goals, campaign performance, seasonality, and business needs.
Use internal systems, artificial-intelligence-assisted workflows, and client intelligence processes to improve account management.
Maintain accurate client information, marketing priorities, meeting notes, and campaign history.
Participate in developing the agency's operating model.
Learn and use new tools and processes.
Desired Qualifications
Experience at a marketing agency, digital agency, web company, or local business marketing environment.
Experience with Google Workspace, project management software, reporting dashboards, or artificial-intelligence and marketing-automation tools.
Comfort with new technology and interest in modernizing agency operations.
ABOUT NEXVEL
Since 2014, Nexvel has helped local businesses — home services companies, healthcare organizations, franchises, professional service firms, and growing regional brands — compete in a tech-driven world. Our mission is to bring the big-brand experience to local brands.
Today we're building a new kind of agency model: combining a decade of local business marketing expertise with AI-assisted workflows, automation, and modern client success systems. We're looking for an Account Manager who can help us deliver that experience at a higher level.
THE ROLE
The Account Manager serves as the primary relationship and coordination lead between Nexvel and our clients. You'll keep client communication, marketing priorities, internal tasks, timelines, reporting, and deliverables organized and moving forward.
This is not a passive client service role. We're looking for someone highly organized, professional, proactive, tech-comfortable, and genuinely interested in helping local businesses grow.
Just as important, we want someone who brings hands-on background in at least one digital marketing channel — not to execute campaigns, but to review the team's work with an experienced eye, spot things worth investigating, and offer informed suggestions that strengthen what we deliver and help you understand how Nexvel works.
You'll work closely with leadership, strategists, designers, developers, SEO and paid media specialists, content teams, and technology partners to ensure clients feel supported, informed, and confident in the work being done on their behalf.
LOGISTICS
Full-time position - Account Manager
In-office at our Elkins Park, PA location to start, with hybrid flexibility as you ramp up and get comfortable in the role
Local travel required for client meetings across the Greater Philadelphia area
Reports to the two agency partners
WHAT YOU'LL DO
Client Relationship Management
Serve as primary day-to-day contact for assigned clients
Build strong relationships with business owners, office managers, marketing contacts, and internal client stakeholders
Understand each client's business, goals, services, target customers, local market, and marketing priorities
Lead client check-ins, status calls, follow-up meetings, and internal recap discussions
Make clients feel heard, supported, and confident that Nexvel is actively managing their account
Project & Task Management
Create and send meeting notes, action items, next steps, and follow-up summaries
Track open tasks, client requests, internal assignments, deadlines, and deliverables
Coordinate with internal team members to move website updates, SEO work, content, design, advertising, reporting, CRM, and marketing automation tasks forward
Follow up consistently so nothing falls through the cracks
Help prepare proposals, scopes of work, contracts, client updates, and renewal conversations
Marketing Coordination
Translate client needs into clear internal direction for the team
Review reports, campaign updates, and team deliverables to identify trends, questions, concerns, and opportunities
Draw on your own channel experience to flag work worth a second look and suggest improvements
Help clients understand what's being done, why it matters, and what the next priority should be
Support proactive recommendations based on client goals, campaign performance, seasonality, and business needs
AI-Assisted Agency Operations
Use Nexvel's internal systems, AI-assisted workflows, and client intelligence processes to improve account management
Maintain accurate client information, marketing priorities, meeting notes, and campaign history
Participate in the continued development of Nexvel's next-generation agency operating model
Bring curiosity, adaptability, and a willingness to learn new tools and processes
WHAT WE'RE LOOKING FOR
Required
2–5 years of experience in account management, client success, marketing coordination, project management, or agency operations
Hands-on experience in at least one channel (paid ads, SEO, social, or content writing) — enough to review the team's work critically and offer informed input, not to run campaigns yourself
Broader working knowledge of digital marketing: websites, Google Business Profile, email marketing, lead tracking, and CRM
Strong written and verbal communication skills
Excellent follow-up, organization, and task management
Ability to manage multiple clients and priorities simultaneously
Comfort presenting to and communicating with business owners, executives, internal teams, and vendors
Valid driver's license and reliable transportation (local travel required)
Strongly Preferred
Experience at a marketing agency, digital agency, web company, or local business marketing environment
Experience with Google Workspace, project management software, reporting dashboards, or AI/marketing automation tools
Comfortable with new technology and interest in modernizing how agencies work
THIS ROLE IS NOT A FIT IF YOU
Need every task handed to you step by step
Avoid client communication
Are uncomfortable with technology or new tools
Struggle with follow-up, details, or deadlines
Prefer to work in a narrow role with limited client interaction
Are looking for a purely creative, purely strategic, or purely administrative position
COMPENSATION & BENEFITS
Base salary: $60,000/year
Performance bonus opportunity based on client retention and account growth
Medical and dental insurance
IRA with 3% employer match
Paid time off
Flexible schedule
WHY JOIN NEXVEL
• Join a local agency with over a decade track record in the Philadelphia market
• Work directly with leadership and have visibility into how the company is evolving
• Help shape a new agency model combining strong client relationships, marketing expertise, and AI-assisted systems
• Grow with a company that values innovation, accountability, and practical execution
HOW TO APPLY
Please apply with your resume and a brief cover letter explaining your experience in account management or client services at a marketing agency or similar environment.