Overview

$20/hour plus monthly incentive and Saturday bonus

Are you searching for a career opportunity with amazing benefits and ability to make an impact on the lives of others in your community?

We are honored to be a Best Place to Work in Indiana for over a decade. Our mission is helping members live their financial dreams.

As a Member Service Specialist (Call Center Representative) you will be a trusted financial advisor for our members, while maintaining professionalism on and off the telephone.

Responsibilities

Daily responsibilities consist of:

Problem solving and member account maintenance
Using multiple systems to process member’s requests
Identifying needs and recommending appropriate products and services
Collaborating with peers and supervisors on a daily basis
Providing excellent member service over the telephone

Qualifications

What we are looking for:

High School Diploma or Equivalent
Preferred Call Center Experience
Previous Customer Service Experience
Proficient Computer Skills
Enthusiastic and Positive Attitude

Employee Perks:

Competitive Pay
Student Loan Reimbursement
Tuition Assistance
Wellness Programs
Community Involvement and Paid Volunteer Time
Professional Development/Award Winning Training Program
401K with Match
Comprehensive Benefits Package
Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the company

FORUM Credit Union is a not-for-profit, member-owned financial cooperative serving individuals and businesses in Indiana. It offers personal and commercial banking including checking, savings, mortgages, auto and personal loans, credit cards, HSAs, IRAs, and youth savings, plus business services like cash management and SBA loans. As a member-owned cooperative, profits go back to members through competitive loan rates and higher savings dividends, with digital banking and broad branch/ATM access. Its goal is to help members live their financial dreams by providing comprehensive financial services, education, and guidance tailored to members’ needs.

Company Size

1-10

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2015

Get referred to FORUM Credit Union

See people who can refer or advise you

Simplify's Take

What believers are saying

FORUM's 85th-anniversary promotions in 2026 reinforce loyalty and cross-sell opportunities.
Business banking modernization should lift engagement, deposits, and treasury fee income.
Awards and 2026 promotions signal a strong employer brand for hiring and retention.

What critics are saying

Apiture and Arkatechture integrations create execution risk if digital rollout disappoints members.
Indiana concentration leaves FORUM exposed to local competition from banks and credit unions.
Any online-banking outage or fraud event would damage trust and drive member attrition.

What makes FORUM Credit Union unique

Member-owned cooperative returns profits through better rates, dividends, and service.
FORUM completed Apiture business digital banking in September 2025 for 5,000 business members.
Broad Ripple reopened in April 2026, showing continued branch investment in Indianapolis.

Help us improve and share your feedback! Did you find this helpful?

Benefits

401(k) Company Match

Tuition Assistance

Student Loan Reimbursement

Wellness Program

Paid Vacation

Comprehensive Benefits Package

Professional Development Budget

Training Programs

FORUM Credit Union

Member Service Specialist - Call Center

About the job