Full-Time

Manager of Enterprise Data & Analytics

Posted on 3/26/2024

ModSquad

ModSquad

1,001-5,000 employees

Outsourced CX services and content moderation

Consumer Goods

Mid, Senior

Remote in USA

Required Skills
Python
Sales
SQL
Marketing
Data Analysis
Snowflake
Requirements
  • Bachelor's Degree or equivalent experience in a quantitative field such as math, physics, computer science, statistics etc.
  • Minimum of 5 years experience in roles involving data architecture and practical use.
  • Experience with a high growth company using on-demand (SaaS) transactional systems.
  • Hands on experience with Python, SQL and relational databases.
  • Significant experience with Snowflake
  • Experience with modern analytic and data visualization tools such as Thoughtspot or Sigma.
  • Experience with one or more of CRM, ERP, HCM, GTM, and WFM analytics is highly desirable.
  • Must be able to work in alignment with Americas time zones.
Responsibilities
  • Drive the scope and effectiveness of the data and analysis function at ModSquad.
  • Ensure the Company’s cloud data is centralized into a single data lake and modeled to support data analysis requirements from all functional groups of the Company.
  • Create a common data framework and glossary so that all company data can be analyzed in a unified manner.
  • Work with the product, operations, and executive management teams to create a data enabled user and client roadmap.
  • Collaborate with Sales, Marketing and the Director of Technical consulting to support our external client base needs.
  • Create and execute a plan to develop and mature our ability to measure and optimize usage growth, aligned with our user and client roadmap.
  • Ensure that all transactional systems can communicate with our modern data tech stack and that production data adheres to a unified data model.
  • Develop a roadmap for the data and analytics function that clearly defines ownership and responsibility between the central data function and the functional groups.
  • Collaborate with all functions of the company to ensure data needs are addressed and the required data is modeled and available to analysts and end-users.
  • Build a multi-modal service model that meets the non-homogeneous needs of our functional groups – Full-service to Self-Service, and across our data stack.
  • Work with product, operations and executive management to guide maintain a holistic vision of the future of data at ModSquad, and help leadership plan for any changes in our data strategy or needs.

ModSquad is a leader in outsourced Customer Experience (CX) services, leveraging its advanced Cubeless platform to intelligently automate and optimize various customer-oriented operations. This enables them to deliver high-quality solutions in content moderation, customer support, and social media services. Working at ModSquad offers an opportunity to be part of a forward-thinking team that is continually improving the interactions between businesses and their customers through cutting-edge technology and practices.

Company Stage

N/A

Total Funding

$2.3M

Headquarters

Sacramento, California

Founded

2007

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

19%
INACTIVE