Contact Center Department Manager
Enova
Contact Center Department Manager
Enova
ML-powered online lending platform
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid
About the role:
In the role of Contact Center Department Manager - Customer Service, you will play a crucial part in our Operations Team. Your responsibilities will include supervising the daily activities of call center representatives and supervisors across various shifts within your department. Your focus will be on delivering exceptional customer service and driving departmental productivity to surpass objectives. This role will report to the Operations Manager.
Responsibilities:
Requirements:
Compensation:
The budgeted annual salary range for this position is $75,000 to $85,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Clickhere to review our California Privacy Policy for Job Applicants.
Enova is a financial technology company that provides online lending options for non-prime consumers and small businesses. It uses a machine learning-powered platform to evaluate credit risk and manage loans, enabling fast and accessible credit beyond traditional banks. Its products include personal loans, small business loans, and lines of credit, which are funded directly and in partnership with traditional banks that use Enova’s technology to extend credit to more customers. This approach helps people and small businesses that are often underserved by banks stay financially supported. Enova differentiates itself by focusing on underserved borrowers, using data-driven credit decisions, and maintaining a diversified revenue mix from interest and fees. Its goal is to expand access to trustworthy credit, helping customers cover emergencies and grow their businesses while collaborating with banks to widen lending options.
Explore more opportunities at Enova