Commercial Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About The Role
Four Seasons Hotel and Residences New Orleans is seeking a creative, organized, detail-oriented Commercial Coordinator to join our team. In this role, you will provide essential administrative support and gain experience across Sales, Catering, Events, Public Relations, and Marketing to ensure seamless planning, preparation, and execution of guest experiences.

Working collaboratively with the Commercial team, the ideal candidate will have a natural interest in public relations, marketing and social media, along with strong communications an eye for detail and a passion for hospitality. From assisting with digital content and marketing initiatives to coordinating administrative projects and supporting special events, this role offers valuable exposure to the many facets of luxury hospitality and an opportunity to grow within the Four Seasons Brand.

What You'll Do

• Support execution of the hotel's annual commercial plan in alignment with Four Seasons brand standards and regional strategies.
• Assist with day-to-day social media activities, including scheduling content provided by the hotel's creative agency, editing reels and stories, and monitoring messages.
• Receive and professionally respond to incoming telephone calls to Commercial, Food & Beverage, and Executive offices.
• Assist with monitoring and responding to online guest reviews for the hotel and its restaurants, escalating feedback that requires management attention.
• Create and update simple marketing collateral, presentations, invitations and other materials using tools such as Canva, PowerPoint and approved brand templates.
• Prepare professional written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and emails using MS Word, Delphi, and Docusign.
• Maintain Delphi accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation of banquet event orders
• Maintain the various Commercial file systems, both electronic and paper distribution, including Creative Asset Management, Account Files,  Addendums, Contracts, Vendor Resource Files and Resumes.
• Operate a variety of electronic and manual office resources

What You Bring

• A genuine interest in hospitality, sales, marketing and guest experiences
• Excellent reading, writing & oral proficiency in the English language with a professional and polished approach
• Excellent organizational skills and attention to detail
• Ability to multitask
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Teams, and Delphi.

What To Expect  

• Work a flexible, 40--hour weekly schedule that may include weekends and overtime as needed. Typical schedule is Monday through Friday 9 a.m. to 6 p.m.

What We Offer

• Comprehensive benefits package that includes Medical, Dental and Vision Benefits as well as a matching 401k program
   Excellent Training and Development opportunities
• Vacation Pay, Sick Pay, and 9 Paid Holidays, including Mardi Gras
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Employee Meals
• Discounted Parking near hotel

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal