Tennessee Oncology

Community-based cancer care with clinical research

Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeFranklin, TN, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Graduation from a Medical Assistant training program or six months of recent Medical Assistant experience in a healthcare setting is required.
A current Tennessee Oncology-approved Basic Life Support provider card is required within three months of hire.
Ability to multitask in a fast-paced environment.
Knowledge of organizational policies, procedures, and systems.
Knowledge of Occupational Safety and Health Administration requirements for safe handling of blood and body fluids.
Computer application skills.
Verbal and written communication skills.
Ability to gather and report information.
Venipuncture skills.
Professional customer service skills, including answering phones and greeting patients.
Ability to work effectively with staff and internal and external sponsors and agencies.
Ability to demonstrate a positive, respectful, and empathetic attitude.
Ability to perform the listed physical activities, including standing, walking, sitting, manual dexterity, repetitive finger motion, lifting up to 50 pounds, reaching, climbing or balancing, crouching or stooping, speaking, hearing, and seeing with correction.

Responsibilities

Measure patient height, weight, and vital signs; screen for and document pain, distress, and required clinical depression scores at each patient visit.
Complete patient rooming, including escorting patients to exam rooms.
Review and verify medication lists and preferred pharmacy information with patients, then enter or update the information in the electronic medical record at each encounter.
Review and verify patient allergies and update the electronic medical record at each encounter.
Review health histories and other assigned historical information with patients since their last visit, and update the electronic medical record at each encounter.
Complete required screening questionnaires and enter the data in the electronic medical record.
Prepare patients for examination or treatment and turn over rooms and chairs to support efficient provider workflow and patient throughput.
Review prescription and refill needs at each encounter; manage prescription refill extension requests under company policy and call in prescriptions or refills at the direction of the provider or under the supervision of a licensed practical nurse or registered nurse.
Call patients with laboratory results and verbatim instructions at the direction of the provider and under the supervision of a licensed practical nurse or registered nurse.
Assist with telephone triage by screening incoming calls and messages and returning calls at the direction of the provider and under the supervision of a licensed practical nurse or registered nurse, following approved protocols, decision trees, and algorithms.
Assist with provider-performed procedures and examinations and act as a chaperone, including for bone marrow biopsies and skin biopsies.
Assist in the treatment room with port access, injections, vital signs, comfort rounds, and assigning and cleaning chairs.
Assist with nursing evaluations under the supervision of a licensed practical nurse or registered nurse.
Prepare and administer approved intradermal, subcutaneous, intramuscular, or oral medications as ordered by providers and in accordance with practice standards and policies.
Access drug cabinets and assist with daily, weekly, and monthly activities under the supervision of a licensed practical nurse or registered nurse, excluding controlled substance inventory counts.
Access and flush implanted ports after competency validation and under the supervision of a licensed practical nurse or registered nurse.
Collect laboratory specimens, including blood, urine, sputum, and nasal or oral swabs, after competency validation.
Assist with patient education as outlined or approved by the provider or under the supervision of a licensed practical nurse or registered nurse.
Verify appointment accuracy or work with front office staff to schedule appointments and arrange referrals at the direction of a provider or under the supervision of a licensed practical nurse or registered nurse.
Assist patients with forms, including Family and Medical Leave Act, disability, and prior approval forms, according to company policies and within scope of practice.
Assist with insurance prior authorizations for scheduled visits, referrals, and medications.
Stock examination rooms, treatment rooms, and other clinical areas to meet daily needs.
Prepare and maintain clinic supplies and equipment.
Inform the direct supervisor of clinic needs and concerns related to the work environment.
Participate on committees as requested.
Attend mandatory in-services and meetings.
Complete required and assigned training, continuing education, and competency validations on time.
Consistently adhere to company policies, procedures, and standards.
Consistently model the company code of conduct, mission, and values.
Perform other duties as assigned.

Desired Qualifications

Medical Assistant certification, including CMA, CCMA, NCMA, or NRCMA, is preferred.

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

A clinical position providing patients with direct safe, quality care throughout their treatment and disease process under the direction of the MD or NP/PA (provider) and or the oversight of a direct supervisor (LPN and or RN).

ESSENTIAL FUNCTIONS:

Measures patient height / weight and vital signs. Screens for and documents pain, distress, clinical depression scores required for each patient visit
Completes “rooming” process including escorting patient to exam room
Reviews/verifies medication lists and preferred pharmacy information with patient for accuracy and enters/ updates information in the Electronic Medical Record (EMR) at each encounter
Reviews/verifies patient allergies and updates in EMR at each encounter
Reviews health histories and other assigned historical information with the patient since the last visit and updates in the EMR at each encounter.
Completes all required screening questionnaires and enters data in the EMR
Prepares patients for examination and or treatment assuring rooms/chairs are turned over in a manner that promotes efficient provider workflow and patient through put
Reviews need for prescriptions/refills at each encounter. Manages prescription refill extension requests per Tennessee Oncology (TO) policy, procedure, standards. Calls in prescriptions/ refills according to TO policies, at the direction of the provider or under the supervision of an LPN/RN,
Calls patients with lab results and verbatim instructions, at the direction of the provider and under the supervision of an LPN/RN
Assists with telephone triage by screening incoming calls/messages, returns phone calls at the direction of the provider and under the supervision of an LPN/RN adhering to approved protocols/ decision making trees/ algorithms
Assists with provider performed procedures/exams/acts as a chaperone (i.e., bone marrow biopsies, skin biopsies, etc.)
Assists in the treatment room with port access, injections, vital signs, comfort rounds, assigning/cleaning chairs, etc.
Assists with nursing evaluations under the supervision of an LPN/RN
Prepares and administers approved ID, SQ, IM and or PO medications as ordered by providers and according to TO practice standards and or policies.
Accesses drug cabinets and assists with completion of daily/weekly/monthly activities under the supervision of an LPN/RN (excluding controlled substance inventory counts)
Accesses and flushes implanted ports, after competency validation, under the supervision of an LPN/RN
Collects laboratory specimens (blood, urine, sputum. nasal/oral swabs after competency validation
Assists with patient education as outlined /approved by the provider or under the supervision of an LPN/RN
Verifies accuracy of or works collaboratively with front office staff to schedule appointments and or arrange referrals at the direction of a provider or under the supervision of an LPN/RN
Assists with completing forms for patients (i.e., FMLA, Disability, Prior Approval, etc.) according to TO policies and within scope of practice.
Assists with insurance prior authorizations for scheduled visits, referrals and or medications
Stocks exam rooms, treatment room and other clinical areas to meet daily needs.
Prepares and maintains supplies and equipment for clinic
Informs direct supervisor of clinic needs and concerns related to the work environment.
Participates on committees as requested
Attends all mandatory in-services and meetings.
Completes all required/assigned training, continuing education, and competency validations on time
Adheres consistently with TO policies, procedures, standards
Consistently role models TO code of conduct, mission, and values
Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

Proven ability to multi-task in a fast-paced environment.
Knowledge of organization policies, procedures systems.
Knowledge of OSHA requirements for safe handling of blood and body fluids.
Skill in computer applications.
Skill in verbal and written communication.
Skill in gathering and reporting information.
Skill in venipuncture.
Skill in professional customer service, i.e., answering phone, greeting patients.
Ability to work effectively with staff, and other internal and external sponsor and agencies.
Demonstrates a positive, respectful, empathetic attitude at all times.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent
Graduate of Medical Assistant Training Program or 6-months recent Medical Assistant experience in a healthcare setting required
Medical Assistant Certification preferred (CMA, CCMA, NCMA, NRCMA)
Current TO approved BLS provider card required within 3 months of hire

PHYSICAL REQUIREMENTS:

Physical Activity Required

Amount of time

None

Less than 1/3
(Occasionally)

1/3 to 2/3
(Frequently)

More than 2/3
(Regularly)

Standing

Walking

Sitting

Fingering or manual dexterity

Repetitive finger motion

Lifting or exerting force

Up to 50 pounds

Reaching or stretching

Climbing or balancing

Crouching or stooping

Speaking

Hearing

Seeing (with correction)

About the Company

Tennessee Oncology

Community-based cancer care with clinical research

Tennessee Oncology runs a large network of community-based cancer care with a strong clinical-trial program. It delivers cancer treatment at local clinics, including on-site chemotherapy, and uses molecular diagnostics to tailor therapies to each patient’s cancer. The organization supports patients with its in-house Park Pharmacy, which stocks oncology and hematology medications and handles insurance, prior authorizations, co-pays, and 24/7 pharmacist access. It differentiates itself by combining extensive community-based care with a sizable research network and a partnership with OneOncology, enabling broad access to trials and advanced care at convenient locations. The goal is to provide high-quality cancer care and access to clinical research close to patients’ homes.

Company size: 501-1,000
Company stage: Debt Financing
Total funding: $98.3M
Headquarters: Nashville, TN
Founded: 1976

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