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IHG

Global hotel company

Recreation Manager

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeVietnamNo salary listedIn-person

About the Job

Requirements

  • Strong leadership and team management skills.
  • A guest-focused mindset and strong communication skills.
  • Creativity in program development.
  • A good understanding of health and safety standards.
  • Problem-solving and decision-making ability.
  • A proactive and energetic personality.
  • A diploma or degree in Hospitality, Sports Management, or a related field.
  • Three to five years of experience in recreation, leisure, or hospitality operations.
  • At least one to two years in a supervisory or management role.

Responsibilities

  • Manage and oversee recreational facilities and activities to provide a safe, engaging, and high-quality guest experience while driving revenue and operational efficiency.
  • Oversee daily operations of recreational facilities, including the pool, beach, gym, kids club, water sports, and spa support if applicable.
  • Ensure all recreational areas are clean, safe, and fully operational.
  • Enforce standard operating procedures, safety standards, and emergency procedures.
  • Schedule and supervise the team to ensure optimal coverage.
  • Deliver engaging recreation programs for families, children, adults, and other guest segments.
  • Interact with guests, gather feedback, and resolve complaints professionally.
  • Personalize guest experiences and build rapport.
  • Maintain high standards of service and guest satisfaction.
  • Design and implement a creative daily and seasonal activities calendar.
  • Organize special events, wellness programs, and themed activities.
  • Innovate activities to enhance guest engagement and participation.
  • Ensure compliance with safety regulations for the pool, beach, and gym.
  • Monitor lifeguard performance and emergency readiness.
  • Conduct regular safety audits and training.
  • Ensure compliance with local laws and hotel policies.
  • Recruit, train, and develop recreation team members.
  • Conduct daily briefings and performance reviews.
  • Foster a positive, energetic, and service-oriented team culture.
  • Ensure grooming and presentation standards.
  • Manage the departmental budget, costs, and revenue streams.
  • Drive revenue through activities, memberships, and upselling.
  • Control labor, equipment, and supply expenses.
  • Monitor key performance indicators and adjust strategies accordingly.
  • Prepare reports on guest feedback, incidents, and performance metrics.
  • Maintain equipment inventory and ensure proper maintenance.
  • Coordinate with Front Office, Food and Beverage, Engineering, and Sales departments.
  • Support marketing initiatives and promotions.

Desired Qualifications

  • Lifeguard certification.
  • First Aid and CPR certification.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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