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IONOS

Domains, hosting, websites, and marketing tools

Mitarbeiter Kundenservice - 1st Level

Customer SupportConfirmed live in the last 24 hours
Full-timeZweibrücken, GermanyNo salary listed

About the Job

Requirements

  • Fluent French is required, along with German or English language skills.
  • The candidate must have completed communication training or have professional experience in call centers.
  • The candidate should be comfortable interacting with customers and focused on finding the best solution to their concerns.
  • The candidate must communicate effectively, both orally and in writing.

Responsibilities

  • Provide high-quality support to customers and contribute to their satisfaction in close collaboration with colleagues.
  • Act as the first point of contact for customers, quickly understand their needs, and find an appropriate solution.
  • Use commercial communication to offer customers the best solution or option.
  • Continue developing product knowledge to respond effectively to customers.
  • Help continuously improve procedures and products and contribute to developing the customer experience.
  • Promote customer-service quality and customer satisfaction.

About the Company

IONOS

Domains, hosting, websites, and marketing tools

IONOS provides a full range of digital services for small and medium-sized businesses, including domains, hosting, websites, e-commerce, and online marketing tools, plus cloud solutions for larger companies. For SMBs, it acts as a one-stop shop to start and grow online, while its enterprise cloud offerings emphasize scalability, security, and compliance with European data sovereignty. The company differentiates itself through its focus on Europe-based data protection and trust, a broad set of integrated services under one platform, and a global reach that serves customers from Europe to North America. Its goal is to make the digital world simple, affordable, and sovereign for businesses of every size.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Montabaur, Germany
Founded
1988

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