Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.

Through this journey, we’ve developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Capital One Software is the Line of Business that supports Capital One’s imperative to make our software available to others. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.

Capital One has been building cutting edge SaaS products, and now we are ready to release our own set of products externally.

Capital One Software is hiring a Manager, Technical Writer to support customer enablement for new and existing products. This candidate will be responsible for creating various customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS. The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.

Responsibilities

• Review documentation for consistency across processes through application of standards and style guides

• Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.

•  Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions 

• Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)

• Conduct in-depth interviews with subject matter experts to fully understand the architecture or products 

• Collaborate with engineers and architects on a daily basis to ensure documentation is kept up-to-date

• Rely upon metrics and other forms of data to understand the variation in utility of the content, and identify areas in need of review

• Maintain and continuously update content management system(s) of documentation

Basic Qualifications:

• Bachelor’s degree or military experience.

• At least 5 years of technical writing experience.

• At least 1 year of experience with Markdown and Git 

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Preferred Qualifications:

• 1+ year experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence. 

• Ability to collaborate with developers to translate their content into easily understood documentation

• Experience writing in an Agile software development process

• Solid understanding of data management technologies and processes

• 7+ years of technical writing experience

• 1+ year experience with SDLC

• 3+ years experience in software development

• 1+ year experience in a financial services industry

• 3+ years experience working in an Agile environment

 At this time, Capital One will not sponsor a new applicant for employment authorization for this position.