Inactive
D

Discovery Land Company

Private luxury communities offering golf

Assistant Housekeeping Manager

Janitorial ServicesPosted on Oct 30
Full-timeGuanacaste Province, Costa RicaNo salary listedIn-person

About the Job

Requirements

  • Experience in housekeeping operations, preferably in luxury hotels, private clubs, residential developments, or high-end hospitality establishments.
  • Experience supervising teams and coordinating operational and administrative activities.
  • Knowledge of cleaning, presentation, maintenance, and preparation standards for residences and public areas.
  • Experience with budget control, cost analysis, and management-indicator tracking.
  • Ability to prepare reports, analyze results, and implement improvement plans.
  • Knowledge of staff scheduling, overtime control, and payroll-information review processes.
  • Experience monitoring vendors, purchasing, and supply control.
  • Knowledge of standard operating procedures (SOPs) and applicable housekeeping quality standards.
  • Ability to manage operational situations, solve problems, and coordinate with different departments.
  • Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
  • Intermediate-advanced (B2) English proficiency and ability to communicate with Members.
  • University bachelor's degree in Business Administration, Hotel Administration, Tourism, Hospitality, or a related field.
  • Ability to perform duties in an office and in the department's operational areas.
  • Ability to conduct regular walks and inspections in residences, public areas, laundry, and other assigned facilities.
  • Ability to stand and walk for extended periods as operational needs require.
  • Ability to move between building levels, climb and descend stairs, and traverse indoor and outdoor areas.
  • Ability to bend and perform movements needed during operational inspections and checks.
  • Ability to work in changing temperatures, including air-conditioned areas, outdoors, and laundry areas.
  • Possible exposure to noise, humidity, wet surfaces, and cleaning chemicals during visits to operational areas.
  • Ability to perform administrative tasks and work at a computer for extended periods while maintaining appropriate ergonomic practices.

Responsibilities

  • Lead and supervise execution of the department's operational plans, ensuring alignment with Zapotal's objectives and standards.
  • Direct and monitor the performance of operational and administrative teams under the role's responsibility, setting clear priorities, expectations, and objectives.
  • Ensure continuity and efficiency of housekeeping operations in residences, public areas, laundry, and other assigned facilities.
  • Assess staffing, resource, and operational-coverage needs to ensure scheduled services are delivered.
  • Make operational and administrative decisions within the role's authority and escalate matters requiring higher approval to management.
  • Identify risks, deviations, and improvement opportunities, and implement corrective and preventive actions.
  • Represent the department at management meetings and coordination activities when delegated by the Housekeeping Manager.
  • Oversee execution of the department budget, ensuring efficient resource use and achievement of financial objectives.
  • Analyze actual expenses against the approved budget monthly, identify variances, and propose corrective actions.
  • Evaluate productivity and cost indicators, including labor hours per residence, overtime, supply consumption, and operational efficiency.
  • Review and validate purchase requests, material requirements, and contracted-service needs for justification and budget availability.
  • Authorize overtime within established budget limits and procedures.
  • Oversee attendance controls, hours worked, and payroll reports prepared by the Housekeeping Administrative Assistant.
  • Review and approve charges for cleaning programs, à la carte services, La Tierra, and other residential services according to internal procedures.
  • Evaluate operational vendors' quality, costs, and compliance, and propose improvements or changes to management.
  • Ensure cleaning, presentation, and service standards are met in residences, public areas, and laundry.
  • Oversee implementation of departmental quality-inspection and audit programs.
  • Conduct periodic sample audits to verify the effectiveness of inspections and controls performed by supervisors.
  • Analyze inspection results, complaints, and observations; identify trends and establish action plans to improve service.
  • Oversee responses to special requests, complex situations, and incidents that may affect the Members' experience.
  • Coordinate with Residential Services, Member Services, Maintenance, and other departments to resolve situations requiring management intervention.
  • Verify that operational processes meet luxury-hospitality standards and contribute to a personalized and consistent experience.
  • Lead performance management for operational and administrative teams, ensuring that responsibilities and objectives are met.
  • Supervise and evaluate the performance of Housekeeping Supervisors and the Housekeeping Administrative Assistant, and monitor overall Housekeeper performance.
  • Review supervisors' evaluation results and identify individual and team improvement opportunities.
  • Design and coordinate training, development, and technical and leadership competency-building plans.
  • Identify employees with growth potential and promote development opportunities within the department.
  • Assess hiring needs, prepare staffing requisitions, and participate in recruitment and selection with Human Resources.
  • Follow up on performance, conduct, and policy-compliance matters, coordinating applicable disciplinary processes with Human Resources.
  • Define departmental operational objectives and action plans in coordination with the Housekeeping Manager.
  • Measure, analyze, and present monthly quality, productivity, cost, and team-performance indicators.
  • Prepare management reports covering results, deviations, risks, improvement opportunities, and recommendations.
  • Develop, review, and update standard operating procedures (SOPs), ensure alignment with established standards, and submit them for management approval.
  • Oversee implementation of improvements to operational and administrative processes, controls, and management tools.
  • Evaluate the effectiveness of action plans and make necessary adjustments to achieve expected results.
  • Keep the Housekeeping Manager informed about overall departmental performance and decisions requiring follow-up or approval.
  • Maintain effective communication with departments involved in operations to ensure timely coordination of services and needs.
  • Participate in planning and follow-up meetings related to operations, occupancy, residential services, and special activities.
  • Address situations escalated by supervisors that require analysis, coordination, or management decisions.
  • Lead the department during the Housekeeping Manager's absence, within delegated responsibilities and authority.
  • Use company fixed assets and assigned equipment responsibly, ensuring proper use and preservation.
  • Perform other activities assigned by the direct supervisor or General Management that contribute to departmental and project objectives.

Desired Qualifications

  • Knowledge of hotel-management, inspection, or service-control systems.
  • Supplemental training in operations management, leadership, personnel administration, or cost control.

About the Company

Discovery Land Company

Private luxury communities offering golf

Discovery Land Company develops and manages private luxury residential communities and clubs with a focus on family-friendly experiences. It delivers private homes, award-winning golf courses, and the Outdoor Pursuits program, offering locally guided recreation for all ages as a core feature. The company differentiates itself by offering casual luxury and a welcoming, activity-rich environment in private, secure communities rather than traditional, rule-heavy clubs. Its goal is to create enduring, privately owned, high-end communities that support long-term living and a holistic lifestyle, while expanding its ecosystem through partnerships and new exclusive locations.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$17.4M
Headquarters
Scottsdale, AZ
Founded
1994

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