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TOMRA

Global sensor-based sorting and collection solutions

Technical Product Manager

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeHanam-si, Gyeonggi-do, South Korea₩70M - ₩75M /yrIn-person

About the Job

Requirements

  • A bachelor's degree in Engineering, Electronics, Mechatronics, Mechanical Engineering, Computer Science, or a related discipline is required.
  • At least five years of experience in technical support, product support, field service, or service operations is required.
  • Troubleshooting and analytical skills are required.
  • Familiarity with spare parts and inventory management processes is required.
  • Communication skills in Korean and English are required.
  • Technical curiosity and willingness to learn new technologies are required.
  • A customer-focused mindset is required.
  • Problem-solving and analytical thinking are required.
  • Planning and coordination skills are required.
  • Attention to detail is required.
  • Ability to work independently and collaboratively across functions is required.

Responsibilities

  • Serve as the local product expert for TOMRA Reverse Vending Machines (RVMs).
  • Monitor RVM connectivity status and webhook or system events to proactively identify and address technical issues.
  • Investigate machine performance issues and support troubleshooting activities.
  • Evaluate and test new RVM models, hardware, software, and related product enhancements.
  • Provide technical guidance and share knowledge with field technicians and internal stakeholders.
  • Coordinate daily service activities with field technicians and service partners.
  • Plan and schedule field visits, preventive maintenance, repairs, and service calls.
  • Support service request management and ensure accurate tracking of repair activities.
  • Facilitate communication among customers, service personnel, and internal teams to ensure timely issue resolution.
  • Analyze repair requirements and identify the spare parts required.
  • Manage spare parts inventory to ensure the availability of critical components.
  • Support product validation, testing, and implementation of new RVM solutions.
  • Identify recurring technical issues and recommend corrective actions.
  • Contribute to continuous improvement initiatives aimed at improving machine reliability and service efficiency.
  • Maintain service records, repair request documentation, and inventory information.
  • Prepare reports on technical issues, service activities, and inventory status.
  • Ensure troubleshooting findings and product testing results are properly documented.

Desired Qualifications

  • Experience with automated equipment, vending systems, recycling solutions, IoT devices, or similar technologies is preferred.

About the Company

TOMRA

Global sensor-based sorting and collection solutions

Tomra is a global provider of sensor-based solutions that improve resource productivity and support circular economy practices. It offers collection systems, notably reverse vending machines, to collect beverage containers and enable deposit return programs, processing about 40 billion containers annually. It also builds sensor-based sorting technologies for recycling (separating plastics, metals, and paper with high purity), food (optical sorting and grading to remove contaminants and defects), and mining (sensor-based ore sorting to boost recovery and reduce energy use). What sets Tomra apart is its broad, integrated portfolio and large global footprint, enabling end-to-end resource recovery across industries and markets. Its goal is to lead the resource revolution by changing how the world obtains, uses, and reuses resources to build a sustainable future.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Asker, Norway
Founded
1972

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