Mobile Service Field Specialist

Job Description

MSX International is seeking dynamic individuals to join our team. As a Mobile Service Solutions Specialist, you’ll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth. 

What Your Day-to- Day Responsibilities Include: 

As the Mobile Service Solutions Specialist, you will: 

• Be the subject matter expert and primary contact for all things related to Mobile Service for your assigned dealers. 

• Understand how Mobile Service vehicle’s function and train technicians on their features. 

• Facilitate strategic planning sessions with dealers to create business plans for success. 

• Ensure dealers are ready to launch vans promptly upon arrival. 

• Conduct launch events, aligning on business goals and training Mobile Service Technicians. 

• Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development with a consultative approach.

• Develop action plans to exceed program goals, focusing on service processes. 

• Teach program standards and key success drivers with dealers. 

• Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences. 

• Create visit summaries and action plans for stakeholders. 

Qualifications

Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.  The successful candidate must also reflect an exceptional track record and attributes that includes: 

• Minimum of High School diploma or equivalent experience.
• Willingness to travel daily for work. 

• Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer). 

• Proficiency in communication and relationship-building. 

• Have OEM dealer contact experience (a plus). 

• Successfully managed assigned territories or regions. 

• Possess excellent verbal and written communication skills. 

• Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, MS Teams and Internet Explorer). 

• Can leverage relationships to identify and sell the business case for change. 

• Analyze data from dealer financials and operational assessments to establish action plans. 

• Ability to lift and carry up to 40lbs.
• Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.
• Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.
• Ability to understand, establish and implement effective metrics to keep dealerships focused on revenue growth and profitability.
• Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.