Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra’s differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
What You’ll Do:
Manage and supervise order desk analysis through our internal case system, addressing issues/enhancements across multiple instances of Salesforce and integrated tech stack.
Ensure data integrity and operational hygiene are upheld across our systems.
Act as the primary point of contact for sales, handling pricing, approvals, quoting, customer billing, troubleshooting deal issues, and escalations.
Collaborate with cross-functional teams, including Sales, Professional Services, Finance, and Legal, to fulfill business needs and requirements in processing sales orders.
Develop and implement best practices to optimize company data quality and processes in alignment with organizational initiatives.
Ensure compliance with company revenue recognition and bookings policies for booking, provisioning, and deactivation of orders.
Manage updates to contract/agreement templates stored in CRM systems.
Provide ongoing support for training, coaching, and sales enablement efforts.
Requirements:
Ideally 3-5 years of experience in CRM (Salesforce), Quoting administration (Salesforce CPQ), and/or Orders Processing (open to PandaDoc, Octiv, and/or Docusign)
1-2 years experience managing an order desk team.
Ability to analyze and solve complex challenges with a focus on business success.
Proficiency in Excel or Google Sheets.
Strong sense of urgency, with the ability to meet or exceed deadlines and set priorities.
Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
US base salary range: $115,000 - $132,300 with a 10% annual bonus
Please note that the compensation range specified in this job posting is applicable to candidates based in the United States. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For international applicants, actual salary offers may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Our comprehensive and competitive benefits include:
Generous Flexible Time Off (FTO) Policy
Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
Up to 15 paid company holidays including some commemorating social justice events and self-care
Paid volunteer time
Resources for savings and investments
Paid parental leave
Paid sick leave
Health, vision, dental, and life insurance with additional access to health and wellness programs.
Opportunities to learn, develop, network, and connect
We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.
