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A2MAC1

Global benchmarking platform for competitive insights

Customer Success Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • A bachelor's degree in the automobile industry, electrical engineering, or mechanical engineering, or equivalent education.
  • At least 3–5 years of experience in a technical field such as product engineering, technical sales, or customer success in the automobile industry.
  • Understanding and knowledge of technologies related to automobile products.
  • Demonstrated ability in analytical thinking, process development and improvement, problem solving, and planning.
  • Ability and willingness to address escalated client issues quickly and urgently.
  • Fluency in English and Japanese.
  • Experience in automotive engineering.
  • Ability to lead technical pre-sales activities for advanced engineering solutions, including customer discovery, technical presentations, demonstrations, and value-based discussions with original equipment manufacturer engineering teams.
  • Ability to accept domestic business trips, mainly, and occasional overseas trips.

Responsibilities

  • Seek new sales opportunities with key account managers among new and existing customers in Japan to develop the market.
  • Prepare and present product and service proposals to clients, coordinating with internal resources to achieve sales growth.
  • Prepare, analyze, and evaluate clients’ statements of work from a technical perspective and align them with clients.
  • Conduct customer training, onboarding, and technical communication to increase customer satisfaction.
  • Build long-term relationships with assigned customers, help resolve their issues, and provide a positive customer-centric experience.
  • Support customers throughout the post-sales cycle.
  • Analyze customer data to measure customer health and define corrective action plans when needed.
  • Manage account escalations and determine action plans to prevent major customer issues.
  • Drive customer outcomes, product adoption, and customer experience to secure renewals.
  • Manage client events that promote products and services, including TechDays, workshops, and webinars.
  • Visit customers and support sales through technical clarification, technical engagement, and customer support.
  • Act as a contact between sales, product and program teams, and operations to ensure smooth implementation of sales projects and services.
  • Create technical interest suited to participants’ profiles and needs, including sales, engineering, purchasing, and development planning audiences.
  • Deliver technical presentations and platform demonstrations.
  • Prepare user start guides and train customers to use products effectively during the test-access period.
  • Prepare and send platform start guides for kickoff training and train customers to use products effectively.
  • Provide day-to-day inquiry, database, tips-and-tricks, and IT issue support, and ensure product usage.
  • Monitor and promote usage by checking credit consumption, conducting exhibitions, platform demonstrations, technical presentations, workshops, webinars, and seminars, and integrating workshops with account plans.
  • Create and update how-to videos, PDFs, and FAQs.
  • Learn key product details and serve as a regional liaison for focus products.
  • Learn the product roadmap and collect customer input, requirements, and feedback about product and program enhancements.
  • Lead the product feedback and improvement cycle by receiving customer feedback.
  • Promote existing and new products.
  • Achieve regional sales revenue targets.
  • Retain existing clients and achieve renewal-rate targets.
  • Deliver training sessions and increase customer usage measured by credits and users.
  • Acquire new clients and grow client business.

Desired Qualifications

  • Original equipment manufacturer experience is a plus.
  • Experience or strong technical understanding in vehicle aerodynamics, computational fluid dynamics simulation, digital engineering, energy management strategies, or related automotive technologies is a strong plus.

About the Company

A2MAC1

Global benchmarking platform for competitive insights

A2MAC1 operates as a global benchmarking platform that provides competitive insights and innovation decoding services to a wide range of industries. It uses proprietary technology to decode product developments and innovations, delivering end-to-end benchmarking and data analysis via subscriptions and service fees. The platform helps clients move from reacting to competitors to proactively spotting opportunities and shaping future progress through actionable insights. With 25+ years of experience and a presence in 14 countries and 730+ staff, A2MAC1 differentiates itself through its mature, data-driven approach, broad industry coverage, and an integrated service model that combines technology, benchmarking, and advisory insights to keep clients ahead of the competition.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Hary, France
Founded
1997

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