Simplify Logo

Full-Time

Director of Customer Success Management

Posted on 7/8/2024

Pushpay

Pushpay

501-1,000 employees

Online and mobile church management software

Consumer Software
Education

Compensation Overview

$140k - $160kAnnually

+ Variable Compensation

Senior, Expert

Colorado Springs, CO, USA + 1 more

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Management
Salesforce
Requirements
  • BA degree or equivalent transferable skills
  • 3+ years managing CSM/AM teams in a SaaS environment
  • Minimum 6+ years of relevant experience in Customer Success and Account Management
  • Working knowledge of the Google Suite, Microsoft Office products, and Salesforce
Responsibilities
  • Primary owner of the overall success of customer retention metrics, systems, and processes
  • Analyze Pushpay book of business and conduct regular risk management and forecasting reviews
  • Identify opportunities to increase revenue in retention, expansion, and customer experience areas
  • Communicate and lead managers and teams to implement enhancements
  • Define and drive progress towards goals and KPIs by managing teams and projects
  • Develop and manage ongoing KPIs and metrics in alignment with department and company goals
  • Ensure operational readiness and provide ongoing training for growth and development of managers and teams
  • Direct daily activities of managers and provide on-the-floor leadership
  • Advocate for customers internally by building relationships with key contacts and partners

A leader in online church management and donation solutions, this company is at the forefront of integrating technology into faith communities. With offerings like donor development tools, financial dashboards, and mobile ministry experiences, it maximizes engagement and generosity. The inclusion of modern payment options like stock and cryptocurrency further shows its commitment to adaptable and forward-thinking solutions that cater to diverse congregational needs.

Company Stage

IPO

Total Funding

$95.9M

Headquarters

Redmond, Washington

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

8%

Benefits

Career Development - We offer credits towards Audible audiobooks and Kindle books to help you grow your career. If it’s related to your job, we’ll buy you the book.

401(k) Matching - We hope you work here for a long time, and we’ll help you prepare for retirement with a matching program and vesting schedule that rivals most employers.

100% Medical Coverage - Healthy employees are critical to our success. That’s why we pay 100% of your medical premium and 50% of your dependent’s premium.

Corporate Giving - Generosity is more than a talking point here. We support employees in volunteering locally and participating in giving campaigns throughout the year.

Carpool Incentives - Traffic is the worst. Find a co-worker and beat the gridlock together with carpool incentives for using innovative apps like Scoop and Waze Carpool.

Unlimited Healthy Snacks - Our Nespresso machines power us through the gloomy winters (and all year long, to be honest). When that’s not enough, grab fresh fruit, veggies, or one of the dozen rotating snacks!