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IMA Financial Group

Insurance, risk management, and wealth advisory

Client Manager - Employee Benefits

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeChicago, IL, USAIn-person

About the Job

Requirements

  • Hold an active Life & Health license.
  • Have at least 2 years of relevant experience.
  • Have technical application skills, including OE guide applications and Salesforce.
  • Have basic and developing awareness of core market dynamics and client segments.
  • Demonstrate effective oral and written communication skills.
  • Demonstrate problem-solving ability, emotional intelligence, operational excellence, and process ownership.

Responsibilities

  • Manage a dedicated book of business consisting of small-to-medium volumes of primarily low-complexity clients, such as fully insured clients with standard plans, using moderate service intensity and standardized service models.
  • Serve as the primary point of contact for assigned clients and support all phases of the client lifecycle.
  • Manage Salesforce workflow, tracking, and data quality for the assigned book of business.
  • Support and develop in all areas of the client lifecycle.
  • Review work completed by Client Associates before delivering it to clients.
  • Resolve claims, billing, and eligibility issues while coordinating with internal support teams.
  • May coach peers or guide support staff or junior team members.
  • Support and demonstrate IMA’s core values.
  • Recognize the importance of diversity, equity, and inclusion among IMA associates.
  • Perform other work-related duties as assigned.

About the Company

IMA Financial Group

Insurance, risk management, and wealth advisory

IMA Financial Group is a diversified financial services company that provides insurance, risk management, and wealth management services to individuals and large corporations in the U.S. It helps clients protect assets, manage risk, and grow wealth through customized solutions backed by data-driven insights. Its offerings include tailored insurance products, risk-Management strategies, and comprehensive wealth management, with revenue coming from insurance premiums, advisory fees, and wealth management fees. A key differentiator is Towerstone, its subsidiary focused on specialty insurance brokerage for niche markets such as energy, allowing IMA to serve complex risk needs beyond traditional insurance. The company aims to deliver practical, customized financial protection and guidance that reduces risk and supports long-term financial security and growth for its clients.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$1.6B
Headquarters
Denver, CO
Founded
1974

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