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Auberge Collection

Luxury country inn with holistic spa

Hostess

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours
Full-timeCabo San Lucas, BCS, MexicoNo salary listedIn-person

About the Job

Requirements

  • Be willing to work a flexible schedule to carry out all assigned tasks and responsibilities.
  • Have thorough knowledge of the work area.
  • Demonstrate professionalism and orientation toward luxury service.
  • Work safely, prudently, and in an organized manner.
  • Work as part of a team and interact cordially with colleagues at different levels.
  • Have advanced oral English proficiency.
  • Have completed high school or have a related bachelor's degree.

Responsibilities

  • Manage reservations efficiently to maximize guest flow in dining venues and check daily occupancy percentages.
  • Assist with operations and service when requested.
  • Handle guest suggestions and complaints courteously and efficiently, report them to supervisors, and promptly ensure guests are informed about follow-up when a solution is not available.
  • Build rapport with guests and recognize them by surname after the second day of their stay.
  • Maintain records of repeat guests' preferences and important dates.
  • Know how to supervise, correct, and demonstrate all assigned workplace tasks.
  • Be willing to rotate to any dining venue or other department designated by the hotel, on any designated schedule.
  • Know all hotel services and areas.
  • Maintain comprehensive knowledge of food and beverages offered at all dining venues.
  • Use, store, and transport equipment properly to prevent breakage, and avoid wasting supplies and stationery.
  • Keep the work area and related dining areas clean and organized at all times.
  • Complete opening and closing checklists for the dining venue.
  • Review the hostess log daily.
  • Review and keep lunch and dinner reservation books up to date.
  • Ensure necessary stationery and supplies, including lists, are available.
  • Clean and organize menus and wine iPads.
  • Maintain clean, undamaged breakfast and dinner menus at required minimum and maximum quantities, reprinting them as needed, and check occupancy during high season or special events.
  • Review daily specials and shortages with the chef and print menus as needed.
  • Ensure all required work-area equipment is available before starting work, including menus, glasses, newspapers, shawls, paper, and pens.
  • Inspect the dining venue to ensure nearby restrooms are clean.
  • Attend daily briefings, actively participate, and share reservation and allergy information.
  • Attend monthly departmental meetings and any other required meetings.
  • Communicate effectively with kitchen staff, servers, and supervisors to provide professional, error-free service.
  • Handle company assets appropriately and follow finance policies and procedures.
  • Maintain par stock of operating equipment and supplies to support dining venue operations.
  • Protect hotel property.
  • Maintain high ethical standards and serve as a positive example.
  • Maintain a professional, warm, and sincere appearance and appropriate body language, with impeccable personal hygiene.
  • Follow uniform and personal appearance standards.

About the Company

Auberge Collection

Luxury country inn with holistic spa

Mayflower Inn & Spa is a luxury country inn and destination spa in Washington, Connecticut, managed by Auberge Resorts Collection. Guests stay in 35 rooms and cottages, dine at The Garden Room or Tap Room, and access THE WELL, a 20,000-square-foot holistic spa with massages, body treatments, acupuncture, health coaching, fitness classes, an indoor pool, thermal spaces, and relaxation areas. The property blends a preserved historic hotel redesigned by Celerie Kemble with a large wellness spa and curated experiences like guided hikes and cultural tours, setting it apart from typical inns. Its goal is to offer a nature-forward escape that combines refined accommodations, gourmet dining, and a comprehensive wellness program for relaxation, health, and culture.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

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