French Bilingual Customer Service Representative - Life Insurance

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

SMART FIRST MESSAGING

“At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.” #DXCSMARTFirst

We are looking for a French Bilingual Customer Service Representative to support our Life Insurance operations. The successful candidate will serve as the primary point of contact for French-speaking customers, providing exceptional service, resolving inquiries, and ensuring a seamless customer experience throughout the policy lifecycle.

This role is ideal for customer-focused professionals with experience in the Life Insurance industry who are passionate about helping customers and building long-term relationships.

Work Authorization Requirements

We are an equal opportunity employer and welcome applications from both local and international talent.

For Foreign National applicants, preference will be given to candidates who:

• Possess valid work authorization to work in the Philippines; or
• Are eligible to obtain the necessary employment permits and visas required under Philippine regulations.

Candidates may be asked to provide relevant documentation during the recruitment process.

Key Responsibilities

• Provide professional customer support to French-speaking and English-speaking clients via phone, email, and other communication channels.
• Handle inquiries related to life insurance policies, policy administration, claims, billing, account updates, and policy servicing.
• Investigate and resolve customer concerns while maintaining service level agreements (SLAs).
• Accurately document customer interactions and update customer records in internal systems.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Adhere to all regulatory, compliance, and company policies related to customer information and insurance operations.
• Deliver a positive customer experience through effective communication and problem-solving skills.

Required Qualifications

• Fluent in French and English, both written and verbal.
• 1 to 2 years of experience in Life Insurance customer service, policy administration, claims support, or related insurance operations.
• Strong communication, interpersonal, and customer service skills.
• Ability to handle customer inquiries professionally and efficiently.
• Experience working with CRM systems, customer support tools, or insurance platforms is preferred.
• Strong attention to detail and organizational skills.
• Willingness to work in shifting schedules, if required.

Preferred Qualifications

• Experience supporting international or multilingual customers.
• Exposure to Life & Annuities, policy servicing, claims processing, or insurance back-office operations.
• Bachelor's degree or equivalent work experience.
• Knowledge of insurance regulations, products, and customer service best practices.

Why Join Us?

• Inclusive and diverse work environment.
• Global exposure and opportunities for career growth.
• Competitive compensation and benefits package.
• Continuous learning and professional development programs.
• Opportunity to support a leading Life Insurance operation while utilizing your French language skills.

If you are passionate about customer service, fluent in French, and have experience in the Life Insurance industry, we encourage you to apply and become part of our growing team.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.