Key Account Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

Team Overview

The Commercial team is a strategic growth engine for 99’s B2B vertical, ensuring that our corporate clients extract the maximum value from our mobility solutions. We work closely with decision-makers to build long-term partnerships, identify opportunities for expansion, and continuously strengthen client relationships. As a Key Account Manager, you will play a critical role in driving retention and growth within our portfolio. You will act as a trusted advisor to corporate clients, ensuring their ongoing success while uncovering new business opportunities that position 99 as the leading partner for corporate mobility in Brazil.

Role Responsibilities

Manage and grow a portfolio of corporate clients, ensuring high satisfaction and long-term retention. Act as a trusted advisor, building strong relationships with decision-makers and stakeholders. Identify and execute upsell and cross-sell opportunities, expanding revenue within the client base. Monitor account performance and analyze mobility usage data to deliver actionable insights. Develop and present business reviews and strategic recommendations to client executives. Collaborate with Customer Success and Acquisition teams to ensure a seamless client journey. Negotiate renewals and contracts, balancing client needs and business goals

Role Qualifications

Proven experience in Prospecting - hunting new accounts, Account Management, Key Accounts, or Sales Farming, ideally in B2B or SaaS. Strong ability to build relationships and influence decision-makers. Track record of driving upsell, cross-sell, and portfolio growth. Data-driven mindset, with the ability to interpret client usage, ROI, and performance metrics. Excellent communication, negotiation, and presentation skills. Strategic thinker with a consultative approach, focused on delivering value. Experience in mobility, technology, or corporate benefits is a plus. Strong organization and prioritization skills, capable of managing multiple accounts simultaneously.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).  I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms