Full-Time
Customs Associate
Posted on 7/26/2025
Flexport
1,001-5,000 employees
Technology-driven global logistics and shipping
No salary listed
Company Historically Provides H1B Sponsorship
Atlanta, GA, USA
In Person
 Operations & Logistics (1) |
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- At least 1 year experience as a Customs Entry Writer
- Familiarity with U.S. Customs regulations, classifications, and rulings
- A "compliance-first" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence
- Works independently with minimal supervision
- Works under fluctuating pressure and tight deadlines
- Adapt to new technology and can thrive in a fast paced environment
- Effective time management. Be able to properly prioritize and manage a large volume of tasks
- High attention to detail
- Effectively seek and receive feedback
- Effective communication both verbally and in writing
- Orientation towards working smarter and adopting best practices and standardization
- Strong problem-solving capabilities
- Navigate the complex landscape of customs regulations and ensure that all goods comply with international protocols and legal requirements
- Obtain necessary documents and provide complete and accurate information to CBP to facilitate smooth customs clearance
- Collaborate with international clients and logistics partners to provide them with timely and accurate customs advice and support
- Optimize customs processes using Flexport's proprietary technology, providing insights and data-driven recommendations to our clients
- You will be responsible for ensuring your work satisfies internal key performance indicators that demonstrate quality and timeliness.
- Follow standard operating procedures (SOP) and improve processes as needed
- Participate in business reviews on a regular cadence including presentation prep as well as hold client operational calls when deemed necessary
- Bachelor's degree in Business, Supply Chain Management, or a related field a plus
Flexport is a logistics and supply chain provider that offers end-to-end shipping and related services. It handles ocean shipping, air freight, ground transportation, and customs brokerage, with both Full Container Load (FCL) and Less than Container Load (LCL) options, plus the OceanMatch service that optimizes container space. The company differentiates itself through a technology platform that gives clients real-time visibility and control over their shipments, enabling tracking and proactive management of global trade. It also provides trade advisory, trade finance and insurance, and supply chain services including carbon offset options. Flexport earns fees for logistics services based on shipment size, distance, and service complexity, and receives revenue from its financial services. Overall, the goal is to make global trade more predictable, transparent, and efficient by combining a digital platform with comprehensive logistics and financial services.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
$2.7B
Headquarters
San Francisco, California
Founded
2013
Simplify's Take
What believers are saying
- Iran war chaos boosts demand for Flexport's routing and Atlas visibility tools.
- Supreme Court IEEPA ruling drives tariff refunds via free AI auditor and calculator.
- BlackRock's $250M financing partnership adds sticky revenue from trade finance fees.
What critics are saying
- Iran war strands containers in Jebel Ali, spikes costs via Africa detours.
- BlackRock financing defaults from oil shortages erode Flexport Capital revenue.
- ShipBob captures SMB clients with AI fulfillment, undercutting Flexport's freight.
What makes Flexport unique
- Flexport combines AI agents with freight execution unlike pure software competitors.
- Atlas provides real-time global container tracking publicly via Model Context Protocol.
- AI customs auditor cuts error rate to 0.2%, 10X better than other brokers.
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Free Food
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Dental Insurance
Vision Insurance
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Life Insurance
Paid Time Off
PTO / Vacation Policy
Paid Holidays
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Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 0%2 year growth
↓ -2%The Iran war is throwing global shipping into chaos. After years of chaos in the global supply chain, Ryan Petersen, CEO of the logistics company Flexport, felt 2026 might offer some modicum of order. The pandemic was firmly in the rearview mirror. Red Sea shipping channels - which had been closed due to the Gaza crisis - were finally opening. The Supreme Court struck down many of Donald Trump's tariffs, and some Flexport customers were hoping for refunds. Petersen could finally concentrate on what he had identified as the company's major push of the year - embracing the latest AI technologies to make Flexport run more efficiently. Then the United States and Israel went to war with Iran. Chaos is back, and it's going to cost Social Crave all. I spoke with Petersen this week to get a sense of how bad things are in the global supply chain - and what this means for Flexport's business. While the Iran war will wreak havoc on Flexport's customers, it's also an opportunity for the company to prove its worth. After all, its business is built on routing and tracking goods with cloud technology, improvising when necessary to get stuff to its destination. Those are necessary skills when the Strait of Hormuz is perilous - several ships were attacked there this week - and major Middle East ports are under fire. Port countries like Kuwait, Qatar, and the United Arab Emirates are central hubs for goods in transit. One large shipping company told Petersen that it won't load containers on ships routed through some of the major ports of the Middle East. If a voyage is underway, the container must be dropped off at the next port of call. "Now you as an importer or a company that's shipping cargo suddenly have a container in France or Tangier, and it's on you to figure out what to do about this," says Petersen. Doing nothing means that the cargo racks up higher and higher storage fees. All those costs ultimately get passed on to consumers. Petersen tells me that only recently did major shipping companies resume moving cargo through the Red Sea, which had been deemed a hazard due to Houthi attacks. Now that's come to a standstill because of the war. The alternative route has been a long detour around Africa. "It drives up the price quite a bit, because a voyage costs more, but more importantly, it reduces supply: Ships do fewer voyages per year," says Petersen. "There was a lot of hope that returning through the Red Sea would increase capacity in the market and reduce prices, but now that's off the table." Petersen visualizes the situation for me by firing up a product called Atlas, which tracks the movement of container vessels in real time. Coincidentally, Flexport launched Atlas two days before the war began. Petersen cautioned me that not all the positions are accurate, because many companies have turned off their vessels' transponders - or even used high-tech methods to spoof their locations to avoid attacks. Still, it's obvious that traffic in the Middle East is moribund. Petersen waves his cursor over a cluster of ships congregating around the UAE port Jebel Ali, which is near the Strait of Hormuz. It looks like the traffic jam at the beginning of La La Land. "These ships have been stagnant in this area," he says. "You wouldn't normally see so many clustered here." That's not the worst of it, he adds. Flexport isn't heavily involved in the oil trade, but Petersen thinks that energy shortages will have a bigger negative impact than whatever is in those containers stuck in Tangier. "The US is self-sufficient, but globally there's not enough oil to go around - you're gonna have shortages, and then you will see a crazy parabolic rise in the price."
OnTrac names Akash Chauhan as new Chief Operations Officer. Former Amazon and Flexport executive Akash Chauhan has been appointed Chief Operations Officer of OnTrac, the US alternative parcel carrier network. He joins OnTrac as the company builds on record parcel volumes in 2025 and continues scaling its unified, coast-to-coast network serving retail brand, marketplace, and 3PL customers nationwide. The appointment reflects OnTrac's continued investment in operational efficiency, network performance, and long-term growth. "Akash joins us as OnTrac enters the next phase of our evolution as a scaled, national alternative carrier," said Michael Brown, Chief Executive Officer at OnTrac. "Having worked with Akash at Amazon and Flexport, I've seen first-hand his ability to lead and drive accelerated innovation among operations organizations at national and global scale. Akash will help us realize our vision of cementing OnTrac's position as the one true alternative to legacy national carriers in the US." Long Amazon experience * News Archive * Partner Pages * Market studies February 27, 2026 February 24, 2026 February 19, 2026 February 18, 2026 February 16, 2026
Flexport launches technology to automate Tariff Refunds. 2026-02-26 21:00 1 Flexport deploys Agentic AI, led by 'Audit Your Customs Broker,' an autonomous compliance agent that reviews past filings, finds mistakes, and helps businesses recover refunds. SAN FRANCISCO, Feb. 26, 2026 /PRNewswire/ - Today, Flexport announced a new fleet of AI agents to manage customs and prepare for potential refunds; cut costs from the supply chain; and remove friction from global trade. Building on its digital and physical infrastructure, Flexport is continuing to evolve their technology platform from a visibility layer to an automation and execution engine. The release includes an AI auditor for customs, an automated tariff refund process, an AI agent for freight container optimization, a real-time AI language translator, along with the data foundation for the future of autonomous trade: Flexport Atlas. AI Agent to 'Audit Your Customs Broker' In 2025, U.S. tariff policies changed every one and a half weeks. The customs industry has declared 2026 the 'Year of the Audit.' Errors in customs filings are at an all-time high, while government enforcement is increasing. With the recent U.S. Supreme Court ruling against IEEPA tariffs, having accurate entries and avoiding mistakes will be even more critical to prepare for refunds. Flexport launched an AI agent to 'Audit Your Customs Broker' by conducting a compliance audit on all past customs entries to identify mistakes and compliance errors. "We first piloted the agent on our own entries," said Ryan Petersen, Founder and CEO of Flexport. "We have reduced our error rate on U.S. customs filings to 0.2%. Based on what we know of other customs brokers, we estimate this to be a 10X improvement to any other broker in the world," he added. This technology is now available for free to any company who wants to check their own broker's work, and in many cases get a refund from the government for overpayment. 'Audit Your Customs Broker' is available at: tariffs.flexport.com/audit. Automated Process for Tariff Refunds In January, Flexport proactively launched a Tariff Refund Calculator to help companies estimate their potential IEEPA refunds ahead of the U.S. Supreme Court ruling. Now that the Court has ruled against IEEPA tariffs, Flexport has transformed this tool to prepare for processing potential IEEPA refunds, which appear imminent. As part of this release, Flexport's updated Refund Calculator now prepares customers for potential claims. Coupled with the AI Auditor, Flexport can instantly audit past entries for errors, file corrections, then estimate and prepare for potential refunds. The Tariff Refund Calculator is available at no cost at: tariffs.flexport.com/refunds. 'Supply Chain Optimization' AI Agent Reduces Wasted Container Space Businesses have long accepted subpar container utilization as a cost drag because improving it required too much effort and not enough return. Flexport's new, machine learning-powered algorithm automates the hard work and delivers an average outsized return of 10% savings on freight costs. Flexport's AI agent consolidates a company's shipments from multiple vendors into a single container by automatically looking for shipments going in the same direction at the same time and pooling them together in a single container. Unlike other logistics technology providers, Flexport can execute the recommendation, while still giving companies control, to realize real cost savings versus a hypothetical recommendation. "It's like Tetris, but for your shipments," said Petersen. "We let companies choose what they want to optimize for - cost, speed, emissions - and then execute the consolidation. We eliminate the need for costly Less than Container Load (LCL) shipments and make the most of their Full Container Load (FCL) shipments." AI Translation Engine to Enable Global Trade in Any Language Global trade has operated with English as its default language for more than 200 years. Flexport's new, AI-powered, real-time translation engine allows people to communicate with global suppliers and partners in their native language to make coordinating trade easier. Users can write messages in their native language, and the platform instantly translates the message to and from the language of their counterparts. At launch, Flexport is offering translation for Simplified Chinese, Traditional Chinese, English, Spanish, French, German, Korean, Vietnamese, Thai, and Italian, languages representing roughly 86% of global container exports. With the foundational AI translation engine in place, Flexport plans to launch additional languages in the near future. Flexport Atlas: A Foundational Worldview for AI Agents and People to Understand Global Trade Global trade notoriously operates in email and spreadsheets, creating a fragmented data ecosystem that makes it impossible for AI, and people, to truly understand, learn and optimize. For the first time, Flexport Atlas lets anyone see global trade as it really operates, not as a spreadsheet, but as a living system. Flexport Atlas is an explorable, interactive map that shows how freight moves across oceans in real time. It provides the most robust data for the world's ocean container shipping networks, available through Model Context Protocol (MCP), to power Flexport's fleet of AI agents to optimize global trade flows. This data platform allows Flexport's AI to optimize container-routing based on actual sailing schedules, service routings, carrier reliability metrics, and contract prices. Flexport Atlas is now publicly available at no cost to help the world better understand the container shipping networks powering the global economy. Available today at atlas.flexport.com. "Most logistics software companies show you what's happening. They can give you dashboards and recommendations, but they can't move a container, file a customs entry, or recover a duty refund. Flexport is different. We operate the supply chain and we build the technology. That combination is incredibly powerful," said Petersen. "Our AI agents aren't theoretical, they're plugged directly into real shipments, real customs filings, and real carrier contracts. Because we execute the freight, our AI can actually automate it. And our team of experts can create the right guardrails to prevent mistakes. That's how we reduce errors to 0.2%. That's how we consolidate containers automatically. And that's how we're going to outcompete incumbents who have people but no technology, and tech companies who have software but no execution." About Flexport Flexport's mission is to make global trade so easy that there will be more of it. The company makes the world's best technology for businesses to manage their supply chains. Unlike pure technology companies, however, Flexport also has the world's best logistics execution and customs compliance capabilities, allowing them to ship anything anywhere, by air, ocean, truck or rail. Trusted by more than 13,000 companies, Flexport connects every step of the supply chain - from factory floor to retail stores and consumers doors - in a seamless technology platform that saves companies money while delivering superior experiences for their customers.
Natilus, a US-based aerospace manufacturer, has raised $28 million in Series A funding led by Draper Associates. The round included Type One Ventures, The Veterans Fund, Flexport, and several other investors. The company is developing blended-wing aircraft that reduce fuel consumption by 30% and cut carbon emissions and operational costs by 50%. The funding will complete manufacturing of its first full-scale prototype, KONA, a regional cargo plane expected to fly within 24 months. Natilus is also developing HORIZON EVO, a 200-passenger aircraft to compete with Boeing 737 MAX and Airbus A321-neo. Natilus has 570-plus aircraft pre-orders worth $24 billion from carriers including SpiceJet, Nolinor Aviation and Ameriflight. The company is pursuing FAA certification for KONA and plans to deliver its first aircraft later this decade.
/PRNewswire/ -- Natilus, a U.S.-based aerospace manufacturer of blended-wing aircraft, today announced it has secured $28 million in Series A financing. The...