CFC

Cyber risk underwriting through MGA platform

Director of Operations

Business & StrategyUpdated on Nov 13

Full-timeOntario, CanadaNo salary listed

About the Job

Requirements

Significant experience in an operations leadership role within the insurance industry.
A proven track record of building or scaling operational functions in a growing or international business.
Experience leading multidisciplinary teams and managing managers.
A strong background in process design, operational controls, and service delivery.
A good understanding of insurance regulatory expectations and operational risk management.
Experience working with compliance and risk teams to embed effective controls and governance.
Familiarity with local regulatory or licensing environments in Canada, or the ability to develop this quickly.
Strong operational understanding of insurance lifecycle processes, including underwriting support, policy administration, servicing, and claims interaction.
Experience using operational management information, workflow tools, and reporting to drive performance and insight.
Comfort partnering with technology teams on system implementation, change, and optimisation.
A clear, inclusive leadership style that builds trust and accountability.
Strong stakeholder management skills and the ability to work confidently with senior leaders and global teams.
Commercial judgment balancing control and efficiency with growth and customer outcomes.
Resilience and adaptability to lead through change and ambiguity.
Ability to hold relevant regulatory licences.

Responsibilities

Build, lead, and scale CFC’s operational capability in the Canadian market.
Ensure operational processes, controls, and teams enable sustainable growth, strong service delivery, and robust regulatory and risk outcomes.
Lead day-to-day operational activity in Canada, supporting underwriting efforts and ensuring processes are efficient, compliant, scalable, and aligned with CFC’s global operating model and local regulatory requirements.
Work with distribution, finance, risk, compliance, technology, underwriting, and UK teams on product and partner readiness, process design, resourcing, change delivery, and service improvement.
Establish CFC’s local presence, including setting up the Toronto office, overseeing vendor and third-party relationships, and connecting Canadian colleagues with global teams.
Build, lead, and develop a high-performing operations team, fostering accountability, continuous improvement, and customer focus.
Use operational management information, key performance indicators, and insight to monitor performance, identify improvement opportunities, and inform senior stakeholders.
Support regulatory engagement, audits, and reviews through accurate reporting, clear documentation, and strong operational evidence.
Contribute to wider COO and global operations initiatives to share best practices and improve cross-region alignment.

As Director of Operations – Canada, you will be responsible for building, leading, and scaling CFC’s operational capability in the Canadian market. You will ensure that operational processes, controls, and teams enable sustainable growth, excellent service delivery, and strong regulatory and risk outcomes, while embedding CFC’s culture and ways of working locally. This role would be appointed at Director level and the successful candidate would be required to hold any relevant regulatory licences.

This is a brilliant opportunity to play a pivotal role in the growth of CFC’s Canadian business - you’ll be responsible for building the operational foundations that enable the team to grow sustainably, deliver excellent service, and operate with strong controls from day one.

You’ll lead day-to-day operational activity in Canada, supporting underwriting efforts and ensuring processes are efficient, compliant, scalable, and aligned to both CFC’s global operating model and local regulatory requirements. Working closely with teams across distribution, finance, risk, compliance, technology, underwriting and the UK, you’ll help shape the way the Canadian business operates, from product and partner readiness through to process design, resourcing, change delivery and service improvement.

You’ll also take ownership of the practical and strategic requirements involved in establishing CFC’s local presence, including setting up the Toronto office, overseeing relevant vendor and third-party relationships, and acting as a key point of connection between Canadian colleagues and global teams. As the business grows, you’ll build, lead and develop a high-performing operations team, creating a culture of accountability, continuous improvement and customer focus.

A key part of the role will be using operational MI, KPIs and insight to monitor performance, identify opportunities for improvement, and keep senior stakeholders informed. You’ll support regulatory engagement, audits and reviews by ensuring accurate reporting, clear documentation and strong operational evidence, while also contributing to wider COO and global operations initiatives to share best practice and drive cross-region alignment.

Essential experience
Significant experience in an operations leadership role within insurance industry
Proven track record of building or scaling operational functions in a growing or international business.
Experience leading multi disciplinary teams and managing managers.
Strong background in process design, operational controls, and service delivery.

Regulatory & Compliance Knowledge
Good understanding of insurance regulatory expectations and operational risk management.
Experience working with compliance and risk teams to embed effective controls and governance.
Familiarity with local regulatory or licensing environments in Canada (or ability to develop this quickly).

Technical knowledge
Strong operational understanding of insurance lifecycle processes (e.g. underwriting support, policy administration, servicing, claims interaction).
Experience using operational MI, workflow tools, and reporting to drive performance and insight.
Comfortable partnering with technology teams on system implementation, change, and optimisation.

Leadership & management capabilities
Clear, inclusive leadership style with the ability to build trust and accountability.
Strong stakeholder management skills, able to operate confidently with senior leaders and global teams.
Commercially minded, balancing control and efficiency with growth and customer outcomes.
Resilient and adaptable, with the ability to lead through change and ambiguity.

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

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