Senior Specialist - Service Operations PCN

Key Responsibilities

• Manage end-to-end Process Change Notification (PCN) activities, including documentation, tracking, customer communication, and timely closure.
• Coordinate with Engineering, Quality, Operations, and other cross-functional teams to evaluate process changes and ensure alignment with customer and regulatory requirements.
• Serve as a key customer interface for process changes, clearly communicating change details, addressing concerns, and driving alignment.
• Perform data analysis and impact assessments to evaluate potential risks and support change-related decision-making.
• Prepare and maintain reports, dashboards, trackers, and supporting documentation using Microsoft Excel and related tools.
• Monitor PCN milestones and deliverables to ensure changes are executed accurately and on schedule.
• Drive continuous improvement of PCN workflows, change control processes, reporting, and cross-functional coordination.
• Proactively identify issues and follow up with relevant stakeholders to ensure timely resolution.

Qualifications

Required

• 5+ years of relevant experience in the semiconductor equipment industry.
• Strong proficiency in Microsoft Excel, including data analysis, PivotTables, reporting, and data tracking.
• Fluent in English, with the ability to communicate effectively with global teams and customers.
• Proven experience in a customer-facing role, with strong communication, coordination, and stakeholder management skills.
• Strong analytical and problem-solving capabilities, particularly in data analysis and impact assessment.
• Ability to work effectively across multiple functions and manage activities involving multiple stakeholders.

Preferred

• Experience with PCN, ECN, engineering change, or change management processes.
• Familiarity with semiconductor manufacturing, equipment, or related engineering processes.
• Experience with data visualization and reporting tools such as Power BI is a plus.
• Project management or cross-functional project coordination experience is an advantage.

Key Competencies

• Excellent interpersonal and communication skills in both English & Mandarin
• Strong sense of ownership and accountability.
• Ability to manage multiple priorities and work effectively under pressure.
• Detail-oriented with strong follow-through.
• Proactive and structured approach to problem-solving.
• Continuous improvement mindset.