Respiratory Liaison
Accendra Health
Respiratory Liaison
Accendra Health
Home healthcare products and services provider
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
Position Summary
TheRespiratory Liaisonserves as a central resource for patients, referral partners, and internal teams by coordinating patient care activities, processing orders,facilitatingcommunication, and supporting market growth. This role combines operational support, relationship management, patient education, and business development activities to ensure an exceptional customer experience, positive patient outcomes, and sustainable market performance.
Key Responsibilities
Coordinate the patient’s journey from referral through order fulfillment, equipment delivery, education, and ongoing support.
Process patient orders and ensure all required documentation, authorizations, prescriptions, and insurance requirements are obtained accurately andin a timely manner.
Serve as a primary point of contact for patients, referral sources, providers, and internal teams, responding to inquiries and resolving issues promptly.
Manage inbound and outbound patient and referral partner communications to support service excellence andtimelypatient care.
Educate patients on equipment use, therapy adherence, safety practices, and healthcare benefit requirements.
Build andmaintainstrong relationships with referral sources, provider offices, and key healthcare partners.
Partner with sales and operations teams to improve referral conversion, patient satisfaction, and overall market performance.
Identifyopportunities to drive market growth through relationship development, service excellence, referral support, and patient retention.
Maintainaccuraterecords and documentation while ensuring compliance with company, payer, and regulatory requirements.
Support quality, operational, and growth initiatives while contributing to overall branch and marketobjectives.
The anticipated salary range for this position is $19.00-$22.00 hourly.
Skills, Knowledge & Abilities
Strong customer, patient, and referral-partner focus with a commitment to delivering exceptional service and positive outcomes.
Excellent verbal and written communication skills, including the ability to effectively communicate in person, by phone, and electronically.
Proven ability to build andmaintainproductive relationships with patients, providers, referral sources, and cross-functional teams.
Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks in a fast-paced environment.
Demonstrated problem-solving abilities with a proactive, solution-oriented approach to addressing patient, provider, and operational needs.
Self-motivated and action-oriented with the ability to work independently while exercising sound judgment and requiring minimal supervision.
Collaborative team player who works effectively across departments to support operational excellence, customer satisfaction, and market growth.
Ability to educate patients and caregivers by clearly explaining equipment, therapy, services, and insurance-related information.
Strong attention to detail and commitment to accuracy in documentation, order processing, compliance, and customer communications.
Intermediateproficiencyin Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability tolearncompany software and electronic record systems.
Business acumen and understanding of how service excellence, operational effectiveness, and referral relationships contribute to market performance and growth.
Qualifications
High School Diploma or GEDrequired.
Minimum of two (2) years of customer service, healthcare, office, patient support,orreferral management.
Experience working in a healthcare, medical equipment, patient services, or provider-facing environment preferred.
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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Home healthcare products and services provider
Accendra Health provides in-home healthcare products and services nationwide, connecting patients, providers, and insurers to support care at home. Its offerings come through patient-direct brands Apria and Byram Healthcare, which supply home medical equipment, diabetes supplies, and respiratory care, coordinated through logistics and care networks so patients can receive services at home. The company differentiates itself by focusing entirely on home healthcare, leveraging its established brands and an integrated network that links patients with clinicians and payers. Its goal is to make home-based care accessible, efficient, and effective, improving health outcomes outside traditional hospital settings.
Explore more opportunities at Accendra Health