Accor

Global hotel management, franchising, loyalty programs

Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeSaint-Denis, FranceNo salary listedIn-person

About the Job

Requirements

Professional English is required; a second language is appreciated.
Good knowledge of the Windows environment and, optionally, Tars.
Experience in a similar role is an advantage.
The candidate should be welcoming, responsive, organized, rigorous, professional, physically resilient, punctual, autonomous, and attentive to detail.

Responsibilities

Manage telephone calls, emails, and customer reservations in accordance with brand fundamentals.
Welcome customers with hospitality and contribute to their loyalty and satisfaction through warm, personalized service.
Handle customer objections or comments and provide timely responses.
Promote the hotel's various services to optimize sales.
Contribute to the operation of the hotel's points of sale, including breakfast, the gourmet shop, and the bar.
Follow internal procedures for revenue control and security.
Work closely with the hotel's Technical, Housekeeping, and Breakfast departments.
Manage back-office files and administrative records.

Desired Qualifications

Proficiency with Opera Cloud is an advantage.
A second language is appreciated.
Experience in a similar role is an advantage.

Description du poste

Réceptionniste (H/F)

Vos principales missions :

Relation client - Vente
Gérer les appels téléphoniques, les e-mails et les prises de réservation des clients en respectant les fondamentaux de la marque
Accueillir le client dans un esprit d’hospitalité et contribuer par une relation chaleureuse et personnalisée à sa fidélisation et à sa satisfaction
Gérer les objections et/ou remarques éventuelles du client ; veiller à lui apporter une réponse dans les meilleurs délais
Valoriser les différentes prestations de l’hôtel pour optimiser les ventes
Contribuer à l’animation des différents points de ventes (Petit-déjeuner, Boutique Gourmande, bar)

Gestion
Respecter les procédures internes de contrôle et de sécurité du chiffre d’affaires
Travailler en étroite collaboration avec les services Technique, Etages et PDJ de l’hôtel
Gestion de dossiers back office

Qualifications

Votre profil :

Souriant(e), dynamique, sens de l’accueil et du service
Réactif(ve), organisé(e), rigoureux(se), professionnel(le)
Souci du détail
Bonne présentation et résistance physique
Ponctuel(le) et autonome
Bonne connaissance de l’environnement Windows et éventuellement Tars
Anglais professionnel exigé. Une 2ème langue serait appréciable
Maîtrise du logiciel Opera Cloud serait un plus

Votre aisance relationnelle et votre polyvalence seront des atouts majeurs sur ce poste.
Qualité de service essentielle : une expérience similaire est un plus

Informations supplémentaires

- Mutuelle

- 50% des frais de transports en commun pris en charge

- Carte avantages Heartist (réductions sur les hôtels Accor et sur plus d'une centaines de marques partenaires)

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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