Inside Sales Engineer

A day at MKS France:

We are looking for our next Inside Sales Engineer h/f in our industrial company MKS based in Beaune la Rolande (France - 45) to serves as the primary customer contact for commercial and technical matters. Key responsibilities include providing consultative guidance on products, solutions, and application scenarios, while supporting customers throughout the full sales and customer lifecycle.

In addition to pre-sales activities, the role encompasses post-sales customer support, including the coordination and resolution of service and support-related inquiries. The scope and balance of responsibilities may vary based on business needs and the specific requirements of the customer’s application(s).

Your missions:

• Independently plan, prioritize, and organize assigned tasks and responsibilities.
• Build, maintain, and further develop long-term customer relationships.
• Provide technical consultation and support regarding products, solutions, and their application areas.
• Process and coordinate customer support and service-related inquiries.
• Act as an interface between customers and internal stakeholders, including Business Units, Field Sales, Customer Service, and other relevant functions.
• Proactively support the Field Sales organization by independently managing, processing, and following up on customer inquiries and projects while supporting defined revenue and sales objectives.
• Assume subject matter responsibility for a defined area of expertise, such as specific product lines, technologies, or systems. Provide expert knowledge within the assigned specialization and serve as an internal point of contact for colleagues and cross-functional teams.

Your profile:

• Successfully completed a Master degree or PHD in engineering, technical, scientific, or related field.
• Working proefficiency in english and french is mandatory for this role.
• Relevant professional experience is considered an advantage.
• Practical experience with and technical understanding of photonic products.
• Strong customer orientation, excellent communication skills and cooperation with internal and external stakeholders.
• Ability to quickly learn and assimilate new knowledge and skills.
• Strong analytical thinking skills as well as the ability to systematically analyze and solve technical problems.
• Flexibility and ability to adapt to varying customer requirements and changing conditions.

We can't wait to meet you!

------------------------------------------------------------

Une journée chez MKS France :

Nous recherchons notre futur(e) Ingénieur(e) Commercial(e) Sédentaire (Inside Sales Engineer) H/F pour rejoindre notre site industriel MKS à Beaune-la-Rolande (45).

En tant qu’interlocuteur(trice) principal(e) de nos clients pour les sujets commerciaux et techniques, vous jouerez un rôle clé en leur apportant des conseils sur nos produits, solutions et applications. Vous les accompagnerez tout au long du cycle de vente ainsi que durant leur parcours client.

Au-delà des activités avant-vente, vous assurerez également le support après-vente en coordonnant et en traitant les demandes liées au service et à l’assistance technique. Les responsabilités et leur répartition pourront évoluer en fonction des besoins de l’activité et des exigences spécifiques des applications de nos clients.

Vos missions :

• Planifier, prioriser et organiser de manière autonome les tâches et responsabilités qui vous sont confiées.
• Développer, entretenir et renforcer des relations durables avec les clients.
• Apporter un accompagnement et une expertise technique sur nos produits, solutions et leurs domaines d’application.
• Traiter et coordonner les demandes de support et de service clients.
• Assurer l’interface entre les clients et les différentes parties prenantes internes, notamment les Business Units, les équipes commerciales terrain, le service client et les autres fonctions concernées.
• Soutenir de manière proactive les équipes commerciales terrain en gérant, suivant et coordonnant les demandes clients et les projets, tout en contribuant à l’atteinte des objectifs de chiffre d’affaires et de ventes.
• Devenir référent(e) sur un domaine d’expertise défini (lignes de produits, technologies ou systèmes spécifiques), partager vos connaissances avec les équipes internes et être un point de contact privilégié pour les collaborateurs et équipes transverses.

Votre profil :

• Vous êtes titulaire d’un Master ou d’un Doctorat (PhD) en ingénierie, ou dans un domaine technique, scientifique ou équivalent.
• Vous maîtrisez couramment le français et l’anglais, à l’écrit comme à l’oral.
• Une expérience professionnelle pertinente serait un atout.
• Vous possédez une expérience pratique ainsi qu’une bonne compréhension technique des produits photoniques.
• Vous êtes reconnu(e) pour votre orientation client, vos excellentes capacités de communication et votre aisance à collaborer avec des interlocuteurs internes et externes.
• Vous apprenez rapidement et savez assimiler efficacement de nouvelles connaissances et compétences.
• Vous disposez d’un esprit analytique développé et d’une forte capacité à identifier et résoudre des problématiques techniques de manière méthodique.
• Vous faites preuve de flexibilité et savez vous adapter à des besoins clients variés ainsi qu’à un environnement en constante évolution.

Nous avons hâte de vous rencontrer !

#LI-MD1

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected].

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role