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Emma Sleep

Direct-to-consumer, German-engineered mattresses online

Junior Logistics Manager - South Europe, French speaker

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeLisbon, PortugalNo salary listed

About the Job

Requirements

  • Bring at least 3 years of experience in last-mile logistics, reverse logistics, or end-to-end supply chain roles within e-commerce, FMCG, retail, or similarly fast-paced environments.
  • Have experience managing external partners and driving measurable improvements in operational performance.
  • Demonstrate a structured, analytical approach to problem-solving and data-driven decision-making.
  • Be able to navigate ambiguity and balance multiple priorities in dynamic environments.
  • Have strong communication and stakeholder-management skills, including the ability to influence across functions and levels.
  • Be fluent in English and French.

Responsibilities

  • Take full ownership of last-mile and reverse-logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across outbound and inbound flows.
  • Manage and develop delivery and reverse-logistics partners through clear key performance indicators, structured governance, and continuous improvement, overseeing delivery execution, returns handling, failed deliveries, and refurbishment-related flows.
  • Identify operational inefficiencies, conduct root-cause analyses, and implement scalable improvements to increase delivery success rates, reduce costs, and improve customer satisfaction.
  • Own capacity planning and forecasting for delivery and returns, ensuring readiness for peak periods and alignment with demand trends.
  • Evaluate and optimize network design, including carrier allocation, routing logic, and partner footprint.
  • Coordinate with internal teams such as Sales and Operations Planning, Transportation, Warehousing, and Customer Experience to align priorities and ensure smooth operational execution, including new product launches.
  • Build and manage relationships with logistics partners, lead performance reviews, and drive higher standards, innovation, and automation.

About the Company

Emma Sleep

Direct-to-consumer, German-engineered mattresses online

Emma Sleep designs and sells high-quality sleep products, including the Emma Original mattress and related sleep accessories. The core mattress uses a multi-layer foam construction with over 100 points of support to distribute body weight, relieve pressure, and maintain good edge support, and it suits back, side, and stomach sleepers with customizable comfort. The company operates primarily online, selling direct to consumers and offering fast shipping (typically 3–5 business days) across Europe and beyond. Its differentiators include German engineering, a focus on pressure relief and spinal alignment, and a direct-to-consumer, online-first model that supports easy, direct purchasing. The goal is to provide premium, comfortable sleep solutions that promote health and well-being while expanding access to their products through international markets.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Frankfurt, Germany
Founded
2013

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