At least 1-2 years of proven experience supporting client success.
Excellent written and verbal communication skills.
Ability to address complaints and issues with effective solutions and a positive attitude.
Passion for providing exceptional customer service.
Excellent time-management and prioritization skills.
Familiarity with a customer relationship management system.
Responsibilities
Manage inbound customer communications by answering incoming calls and emails to address customer questions, requests, and issues.
Advise customers on how to successfully leverage the product or service based on their unique needs.
Maintain working product knowledge and act as a product expert to ensure information given to customers is accurate, up to date, and strategic.
Record customer interactions in the internal customer relationship management system for cross-functional awareness and relationship development.
We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
1-2 years proven experience in supporting client success
Excellent written and verbal communication skills
Ability to address complaints and issues with effective solutions and a positive attitude
Passion for delighting customers with above and beyond service
Excellent time-management and prioritization skills