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Microsoft

Builds workplace software, PCs and cloud services

Principal Product Manager - M365 Core

Technical Product ManagementPosted on Nov 10
Full-timeNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree and at least 8 years of experience in product, service, or program management, or software development, or equivalent experience.
  • Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Responsibilities

  • Define the product vision, strategy, and roadmap for AI agents transforming production development and operations, and translate the vision into prioritized investments and measurable customer, engineering, and operational outcomes at large scale.
  • Own the end-to-end agentic AIOps experience, connecting operational signals, incidents, service context, code and configuration changes, and engineering knowledge so agents can assess service health, recommend next steps, and help engineers resolve incidents.
  • Build the evaluation and trust framework for production AI agents, defining durable metrics and evaluation methods for reasoning, grounding, diagnosis, recommended actions, safety, human oversight, and operational outcomes.
  • Set durable platform and product standards for change management, safe rollout, and AI-enabled engineering experiences, balancing consistent safety guardrails with services' flexibility to innovate quickly.
  • Lead across organizational boundaries to align engineering, applied science, product, design, and partner teams on architectural contracts, product priorities, evaluation standards, and the evolution toward AI-native operations.
  • Surface difficult trade-offs, resolve complex dependencies, and drive decisions to closure by influencing senior stakeholders and multiple organizations without direct authority.
  • Lead product work end to end, from customer discovery and strategy through execution, launch, measurement, and continuous improvement, delivering clear outcomes for a major product area.
  • Identify and initiate opportunities for new areas with a growth mindset, customer focus, and a high standard for innovation and product quality.

Desired Qualifications

  • A bachelor's degree and at least 12 years of experience in product, service, or program management, or software development, or equivalent experience.
  • At least 4 years of experience taking a product, feature, or experience to market, such as through design, product-market fit, and launch of an internal tool or framework.
  • At least 6 years of experience improving product metrics for a product, feature, or market experience, such as growing a customer base, expanding usage, or avoiding churn.
  • At least 6 years of experience disrupting a market for a product, feature, or experience, such as through competitive disruption or replacing an established competing product.
  • A demonstrated track record of independently leading a major product area end to end and delivering measurable customer, platform, and operational outcomes at scale.
  • Ability to turn highly ambiguous, technically complex problems into product strategy, requirements, measurable outcomes, prioritized roadmaps, and durable platform standards.
  • Technical judgment, communication, and cross-functional influence, including aligning senior stakeholders and multiple organizations, making difficult trade-offs, and driving decisions without direct authority.
  • Experience with cloud operations, reliability, observability, incident management, feature management, safe deployment, progressive rollout, or the AIOps lifecycle for large-scale distributed systems.
  • Experience building AI or machine-learning products, agentic experiences, or intelligent automation, including grounding, evaluation, safety, human oversight, and trust for production use.
  • Understanding of enterprise platform architecture and integrated engineering experiences connecting service context, operational signals, incidents, code and configuration changes, and engineering knowledge.
  • Experience defining product and platform standards that enable broad adoption while preserving reliability, availability, security, and appropriate operational guardrails.
  • A customer-focused, data-informed approach and ability to balance long-term platform strategy with pragmatic, iterative delivery.

About the Company

Microsoft

Builds workplace software, PCs and cloud services

Microsoft builds workplace software, operating systems and cloud infrastructure for consumers, businesses and government agencies, from small organizations to global enterprises. Microsoft 365 combines Word and Excel with Teams communication and Copilot AI features, while Windows runs PCs and Surface supplies the company's own computers. Azure rents computing capacity, storage and databases to build and run web applications. Microsoft also sells Xbox consoles and games, collecting revenue through software licenses, subscriptions, usage charges and product sales. Founded in 1975 by Bill Gates and Paul Allen, Microsoft is headquartered in Redmond, Washington.

Company size
10,001+
Company stage
IPO
Headquarters
Redmond, WA
Founded
1975

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