SunSource

Fluid power distribution with engineering support

Customer Service Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USANo salary listedIn-person

About the Job

Requirements

Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Support customers and outside sales representatives with product and service inquiries.
Process requests related to pricing and quotations, product availability and delivery schedules, order status updates, returns and credits, order expedites, and product literature and documentation.
Provide technical product assistance and support when appropriate.
Maintain accurate records and documentation within company systems.
Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
Deliver a high level of customer service while meeting departmental performance expectations.

Desired Qualifications

Experience in industrial distribution or related industries, including hydraulics, pneumatics, fluid power, electrical products, power transmission, and motors and motion control.
Proficiency with Microsoft Excel, Microsoft Word, email applications, vendor pricing, and business software programs.

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

The Customer Service Supervisor is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Key Responsibilities

Support customers and outside sales representatives with product and service inquiries.
Process requests related to:
Pricing and quotations
Product availability and delivery schedules
Order status updates
Returns and credits
Order expedites
Product literature and documentation
Provide technical product assistance and support when appropriate.
Maintain accurate records and documentation within company systems.
Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
Deliver a high level of customer service while meeting departmental performance expectations.
Qualifications

Skills

Required:

Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.

Preferred:

Experience in industrial distribution or related industries, including:
Hydraulics
Pneumatics
Fluid Power
Electrical Products
Power Transmission
Motors and Motion Control
Proficiency with:
Microsoft Excel
Microsoft Word
Email applications
Vendor pricing and business software programs

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

About the Company

SunSource

Fluid power distribution with engineering support

SunSource distributes fluid power components and systems to OEMs, MROs, and mobile industrial equipment users. It provides design and engineering support, supply chain optimization, productivity solutions, value-added services, and repair capabilities. The products are delivered through a national network with strong local presence, combining technical expertise with customer service to offer cost-effective, maintenance-reducing solutions. SunSource differentiates itself through its long track record (85+ years), comprehensive engineering and repair services, and a focus on helping customers boost productivity while lowering operating costs. The company aims to deliver high-quality products and services, foster growth for its associates and partners, and build lasting customer relationships through technical support and reliable service.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Windsor, CA
Founded: 2001

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