Nestle

Global branded foods and beverages producer

Workforce/Data Management Lead

Customer Experience & SupportConfirmed live in the last 24 hours

Full-timeMeycauayan, Bulacan, PhilippinesNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Statistics, Mathematics, Industrial Engineering, Economics, Computer Science, Business Analytics, or a related field is required.
At least 5 years of experience in Workforce Management, Capacity Planning, Forecasting, Workforce Analytics, or Contact Center Operations is required.
At least 3 years of experience in forecasting, capacity planning, scheduling, or real-time workforce management is required.
Experience supporting multi-site or multi-vendor operations is required.
A strong understanding of workforce planning methodologies and workforce analytics is required.
Strong knowledge of statistical analysis and workforce forecasting principles is required.
Experience analyzing historical volumes, staffing requirements, and demand trends is required.
Proficiency with workforce management and contact center platforms such as Genesys, Amazon Connect, Five9, NICE, Verint, Aspect, Calabrio, or similar platforms is required.
Advanced Microsoft Excel and reporting capabilities are required.

Responsibilities

Own end-to-end workforce planning, forecasting, and capacity management processes.
Analyze historical volume trends, demand patterns, seasonality, and operational requirements to ensure staffing plans and schedules are accurate and optimized.
Develop short-term and long-term workforce forecasts and staffing strategies.
Monitor workforce performance metrics, identify risks, and recommend solutions to support service delivery goals.
Lead reporting and analytics initiatives, transforming workforce data into actionable business insights.
Manage scenario planning for business continuity, transitions, operational growth, and workforce changes.
Drive workforce governance across multiple vendors and locations.
Partner with Operations, HR, Finance, IT, and vendor stakeholders to support workforce strategy and performance management.
Support reporting automation and continuous improvement initiatives.

Desired Qualifications

Experience with SQL, Power BI, or other reporting and analytics tools is an advantage.

Workforce/Data Management Lead is responsible to oversee workforce planning, forecasting, capacity management, reporting, and workforce analytics across multiple vendors. This role will provide strategic insights and ensure workforce decisions are driven by accurate data, operational trends, and business demand.

Key Responsibilities

Own end-to-end workforce planning, forecasting, and capacity management processes.
Analyze historical volume trends, demand patterns, seasonality, and operational requirements to ensure staffing plans and schedules are accurate and optimized.
Develop short-term and long-term workforce forecasts and staffing strategies.
Monitor workforce performance metrics, identify risks, and recommend solutions to support service delivery goals.
Lead reporting and analytics initiatives, transforming workforce data into actionable business insights.
Manage scenario planning for business continuity, transitions, operational growth, and workforce changes.
Drive workforce governance across multiple vendors and locations.
Partner with Operations, HR, Finance, IT, and vendor stakeholders to support workforce strategy and performance management.
Support reporting automation and continuous improvement initiatives.

Qualifications

Education

Bachelor's degree in Statistics, Mathematics, Industrial Engineering, Economics, Computer Science, Business Analytics, or a related field.

Experience

Minimum 5 years of experience in Workforce Management, Capacity Planning, Forecasting, Workforce Analytics, or Contact Center Operations.
At least 3 years of experience in forecasting, capacity planning, scheduling, or real-time workforce management.
Experience supporting multi-site or multi-vendor operations.
Strong understanding of workforce planning methodologies and workforce analytics.

Technical Skills

Strong knowledge of statistical analysis and workforce forecasting principles.
Experience analyzing historical volumes, staffing requirements, and demand trends.
Proficiency in workforce management and contact center platforms such as:
- Genesys
- Amazon Connect
- Five9
- NICE, Verint, Aspect, Calabrio, or similar platforms
Advanced Microsoft Excel and reporting capabilities.
Experience with SQL, Power BI, or other reporting and analytics tools is an advantage.
Knowledge of workforce and reporting tools may vary depending on vendor environments and legacy systems.

About the Company

Nestle

Global branded foods and beverages producer

Nestlé manufactures and markets branded foods, beverages, pet care, and nutrition products in about 185 countries. Its products are produced at scale and distributed through retail, foodservice, and direct-to-consumer channels, backed by a global R&D network. Distinctive factors include its enormous global footprint, a diversified lineup from coffee to pet care to infant nutrition, and the combination of retail plus professional channels. Its goal is to provide reliable, high-quality nutrition to people worldwide while advancing nutrition science through its research and brands.

Company size: 10,001+
Company stage: IPO
Headquarters: Vevey, Switzerland
Founded: 1866

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