Host / Hostess

Job Description

We are seeking an exceptional Host / Hostess to join the pre-opening team of Delano London. As one of the first and last people our guests meet at Lana Lusa, you'll set the tone for the experience with warmth, confidence and an instinctive understanding of how to make people feel recognised and welcome.

What you'll do...

• Welcome every guest warmly and confidently, creating a strong first impression from the moment they arrive.
• Manage reservations, walk-ins, waitlists and table allocations while balancing guest preferences with the flow of the restaurant.
• Use the reservation system accurately, maintaining clear guest profiles, notes, preferences and booking information.
• Recognise VIPs, regulars, celebrations and special requests and communicate relevant details to managers and the floor team.
• Manage telephone and in-person enquiries professionally and provide accurate information about menus, opening times and the wider Food & Beverage offer.
• Coordinate closely with the Restaurant Manager and floor team to understand table status, pacing and availability.
• Escort and seat guests with confidence and ensure menus and initial touchpoints are delivered smoothly.
• Handle waiting guests thoughtfully, keeping them informed and working with the team to minimise delays.
• Support guest feedback and service recovery by identifying concerns early and involving management when needed.
• Maintain the reception area, menus and guest-facing materials in immaculate condition.
• Support Rose Bar, Private Dining and other Food & Beverage reception needs when required.
• Follow guest privacy, data protection, Health & Safety and company procedures.

Qualifications

What we're looking for...

• You have previous host, reception or guest-facing experience in a premium restaurant, luxury hotel or high-quality hospitality environment.
• You are naturally warm, poised and confident and enjoy making people feel recognised rather than processed.
• You are highly organised and can manage reservations, queues, phones and changing priorities without losing composure.
• You communicate clearly and professionally in person and over the phone.
• You are comfortable using reservation systems and learning guest preferences and operational details.
• You have strong awareness of London's dining scene and a genuine interest in hospitality.
• You are flexible to work breakfast, evenings, weekends and key hospitality moments.

What's in it for you...

• The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
• Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
• Plenty of opportunity for development as the hotel and the wider brand continue to grow.

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.