Team Manager - Account Management, Tech Support

Job Description

Managers in this role get to: Influence the Lives of Others: Develop, train, and manage team members Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep Morale High: Ensure motivational programs are in place and encourage frequent recognitions Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Keep Management Updated: Relay important information in the form of timely and accurate report

Qualifications

Our most successful candidates will have: - Demonstrated leadership skills; able to take the lead in making improvements and resolving issues - Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner - Ability to be customer-oriented in managing communications and issues - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player

Additional Information

All your information will be kept confidential according to EEO guidelines.