đ¤ Why Join Us
User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real, and we care about itâa lot.
Weâre a team of doers. Youâll be fully supported by your manager and team, but there wonât be anyone peering over your shoulder. Youâll be expected and trusted to take ownership of your work and to communicate clearly and transparently with your distributed teammates.
On a related note, weâre very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
âď¸ About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to build those products and experiences consistently is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once youâve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.
Thatâs why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.
đ Sales Development at User Interviews
We are seeking a remote full-time Sales Development Representative (SDR) whose main goal will be to increase User Interviewsâ new business pipeline across the Mid-Market and Enterprise markets. Developing and building relationships with prospects, via a traditional and non-traditional outreach philosophy will be of utmost importance in growing our pipeline.
This role reports to the VP of Sales Development. If you are willing to learn, we offer plenty of training and the ability to move-up in a fast-growing organization. If youâve got what it takes, then we want you! We are a high-energy, collaborative, team- focused, environment, where youâll be mentored and trained to be your best every day. We take, very seriously, the philosophy of âpeople first, everything else second". While numbers keep the business running, we recognize that numbers only happen when we create and maintain a work environment that supports the needs and unique attributes of every member of the team. If you bring your best self to work every day, weâll train you for success in selling B2B SaaS.
đ Responsibilities
⢠Making outbound/business-to-business calls, evangelizing and educating potential customers of the value of User Interviews.
⢠Leveraging emails, LinkedIn, and other outreach methods to set meetings with prospects.
⢠Follow-up on inbound leads so that we can continue to develop marketing efforts and generate sales.
⢠Qualifying and initiating relationships with new leads
⢠Complete daily and weekly reports and maintain customer records in Salesforce (CRM)
⢠Identify new business opportunities.
⢠Undertaking associated administration tasks as and when required
⢠Exceed sales targets as set by Sales Management Team
⢠Collaborate with Manager to determine necessary strategic sales approaches.
⢠Collaborate on daily basis with your colleagues and update them on any developments in your work.
⢠Run consultative discovery calls that introduce User Interviews to our prospects, gather key information, and produce relevant insights for our Account Executives.
⨠Minimum Qualifications
⢠1-3 years professional experience - in B2B tech sales or another environment in which youâve proved your commercial instincts.
⢠Has a track record of over-achievement - whether in sales, academically, in sports or in another aspect of their life and willing to learn.
⢠Thrives in a fast-paced, start-up environment and is comfortable with ambiguity
⢠Passion for learning and personal growth
⢠Excellent communication skills and empathy
⢠Strong work ethic
⢠Ability to work independently and as a part of a team
⢠Loves connecting with people and finds joy in helping them articulate their needs
⢠Technically savvy (experience with Salesforce, Outreach.io, Slack, Asana is highly desired)
⢠Excited about working remotely
⢠Can demonstrate ambition with the desire to succeed
⢠High level of self-motivation
⢠Think companies should be obsessed with their customers!
⢠Candidates must be authorized to work without any Visa Sponsorship.
đ¤ Benefits
⢠Competitive pay $70k - $85k OTE, (70% base / 30% commission split), and variable overage commissions
⢠Equity Options
⢠100% premium covered medical + dental employee coverage
⢠Annual membership to One Medical Group & Talkspace
⢠401k + annual employer contribution
⢠4 weeks of PTO to start + accrue an additional day per year of employment
⢠Unlimited wellness days - Sick? Doctors appointment? Mental health day? Weâve got you covered.
⢠Flexible, paid parental leave
⢠$250 office setup stipend (in addition to computer being provided)
⢠$50/month work from home stipend
⢠$100 annual learning & development stipend
⢠Awards for 360-degree recognition, work anniversaries, & birthdays
⢠Annual team retreat (virtual and in-person options)
đ We embrace what makes you, you!
We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds includeâbut are not limited toâvaried socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.
As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.
