National Bank of Canada

Offers personal and commercial banking services

Director CIB Business Management

Business OperationsConfirmed live in the last 24 hours

Full-timeCalgary, AB, CanadaNo salary listed

About the Job

Requirements

A bachelor's degree in Business Administration, Finance, Management, Human Resources, Communications, or a related discipline is required.
Eight to ten or more years of relevant professional experience, ideally within financial services, professional services, or another complex corporate environment.
Demonstrated experience leading business management, employee experience, organizational effectiveness, or strategic people initiatives.
Five or more years of people leadership experience, including leading, coaching, and developing teams and managing through organizational change.
Ability to operate effectively with senior executives and multiple stakeholders, including influencing outcomes without relying solely on direct authority.
Executive presence, judgment, and discretion, with ability to manage confidential and sensitive matters.
Project and program management capabilities, including translating strategy into structured execution and measurable outcomes.
Ability to manage multiple priorities in a high-intensity, deadline-driven environment while maintaining attention to detail and quality.
Written and verbal communication skills, including preparing concise, executive-level communications and presentations.
Analytical and problem-solving capabilities, a continuous-improvement mindset, and comfort using data to support decisions.

Responsibilities

Act as a strategic business management partner to CIB senior leadership, supporting execution of priorities related to organizational effectiveness, employee engagement, and workplace experience.
Lead development and execution of the CIB employee experience agenda, translating leadership priorities and employee feedback into measurable initiatives and outcomes.
Own and coordinate CIB-wide people and business management initiatives, including employee engagement, recognition, workplace programs, leadership events, town halls, offsites, and other strategic forums.
Partner with Human Resources and CIB leadership on workforce priorities, organizational changes, talent initiatives, onboarding, and sensitive employee matters, exercising judgment and discretion.
Oversee and continuously improve the executive and administrative support model, including leadership and development of the Executive Assistant community, service standards, resource allocation, succession, and best practices.
Lead and develop a high-performing team, establish clear objectives, coach senior and junior employees, and create development and succession opportunities across the function.
Identify opportunities to simplify, standardize, and automate business processes, leveraging technology and data to improve productivity and employee experience.
Establish governance, key performance indicators, and reporting to measure progress across employee engagement, service delivery, employee experience initiatives, and other areas within the mandate.
Lead cross-functional projects requiring coordination across Montreal, Toronto, Calgary, Vancouver, New York, and other CIB locations, ensuring consistent execution while recognizing local business requirements.
Build trusted relationships across CIB and with key partners throughout National Bank, act as a connector across businesses and functions, and proactively resolve issues that could affect execution or employee experience.
Represent CIB leadership on selected committees, working groups, and enterprise initiatives relevant to the mandate.

Desired Qualifications

An advanced degree or relevant professional designation is an asset.
Experience with technology-enabled process improvement, workflow automation, and modern workplace tools is an asset.
Bilingualism in French and English is an asset, given regular interaction with employees, executives, and partners across Canada.

As Director, Corporate & Investment Banking (CIB) Business Management within National Bank of Canada Capital Markets’ CIB group, you will be a senior partner to CIB leadership, responsible for advancing the business management and employee experience agenda across the franchise.

Working closely with senior executives, business leaders, Human Resources and internal partners, you will translate CIB priorities into coordinated initiatives that strengthen organizational effectiveness, leadership engagement and workplace experience within the Calgary CIB franchise and in collaboration across our offices nationally.

The role combines strategic business management with hands-on execution, requiring strong judgment, executive presence and the ability to influence across a complex, fast-paced organization.

Your Job

Act as a strategic business management partner to CIB senior leadership, supporting the execution of priorities related to organizational effectiveness, employee engagement and workplace experience.
Lead the development and execution of the CIB employee experience agenda, translating leadership priorities and employee feedback into measurable initiatives and outcomes.
Own and coordinate key CIB-wide people and business management initiatives, including employee engagement, recognition, workplace programs, leadership events, town halls, offsites and other strategic forums.
Partner closely with Human Resources and CIB leadership on workforce priorities, organizational changes, talent initiatives, onboarding and other sensitive employee matters, exercising a high degree of judgment and discretion.
Oversee and continuously improve the executive and administrative support model, including leadership and development of the Executive Assistant community, service standards, resource allocation, succession and best practices.
Lead and develop a high-performing team, establishing clear objectives, coaching senior and junior employees and creating development and succession opportunities across the function.
Identify opportunities to simplify, standardize and automate business processes, leveraging technology and data to improve productivity and the employee experience.
Establish appropriate governance, KPIs and reporting to measure progress across employee engagement, service delivery, employee experience initiatives and other areas within the mandate.
Lead cross-functional projects requiring coordination across Montreal, Toronto, Calgary, Vancouver, New York and other CIB locations, ensuring consistent execution while recognizing local business requirements.
Build trusted relationships across CIB and with key partners throughout National Bank, acting as a connector across businesses and functions and proactively resolving issues that could affect execution or employee experience.
Represent CIB leadership on selected committees, working groups and enterprise initiatives relevant to the mandate.

Your Team

You will report to the Managing Director, CIB Corporate Development and Business Management and lead a broader CIB Business Management function, including responsibility for supporting employee engagement, workplace initiatives and business management activities.

The role operates provincially and requires close partnership with CIB senior leadership nationally, Human Resources, Corporate Communications, Corporate Real Estate, Technology and other Bank functions.

Success will require balancing strategic priorities with disciplined execution while maintaining a high level of confidentiality and judgment in matters involving senior leadership, employees and organizational decisions.

This role is onsite 5 days at the office.

Basic Requirements

Bachelor’s degree in Business Administration, Finance, Management, Human Resources, Communications or a related discipline; an advanced degree or relevant professional designation is an asset.
8–10+ years of relevant professional experience, ideally within financial services, professional services or another complex corporate environment.
Demonstrated experience leading business management, employee experience, organizational effectiveness or strategic people initiatives.
5+ years of people leadership experience, including demonstrated ability to lead, coach and develop teams and manage through organizational change.
Proven ability to operate effectively with senior executives and multiple stakeholders, including experience influencing outcomes without relying solely on direct authority.
Strong executive presence, judgment and discretion, with demonstrated ability to manage confidential and sensitive matters.
Strong project and program management capabilities, with experience translating strategy into structured execution and measurable outcomes.
Demonstrated ability to manage multiple priorities in a high-intensity, deadline-driven environment while maintaining attention to detail and quality.
Excellent written and verbal communication skills, including the ability to prepare concise, executive-level communications and presentations.
Strong analytical and problem-solving capabilities, with a continuous-improvement mindset and comfort using data to support decisions.
Experience with technology-enabled process improvement, workflow automation and modern workplace tools is an asset.
Bilingualism in French and English is an asset, given regular interaction with employees, executives and partners across Canada.

Languages:

English

About the Company

National Bank of Canada

Offers personal and commercial banking services

NBC provides personal and commercial banking, wealth management, and financial planning to individuals, SMEs, and large institutions. Its products operate through deposits, loans, mortgages, and investment services delivered via branches, digital platforms, and advisory teams to support client needs. It differentiates itself with a strong presence in Quebec, a customer-centric, human-focused approach, and a focus on long-term relationships rather than generic offerings. The goal is to help clients achieve financial well-being while expanding NBC’s footprint and positive impact in the communities it serves.

Company size: Not listed
Company stage: IPO
Headquarters: Québec City, Canada
Founded: 1859

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