iSupport Worldwide

Safety & Worker's Compensation Coordinator

Claims AdjudicationPosted on Nov 11

Full-timePasig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

Two to five years of experience in workers’ compensation, claims coordination, human resources, or risk management.
Experience working with insurance carriers, third-party administrators, and medical providers.
Strong understanding of workers’ compensation laws and processes.
Strong communication and interpersonal skills and a customer service mindset.
Strong organizational skills and attention to detail.
Ability to manage multiple claims and priorities simultaneously, with strong time management skills.
Problem-solving and critical-thinking skills, with a collaborative, relationship-building approach.
High level of confidentiality and professionalism when handling sensitive information.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Comfort working in an office or home-office-based setting.

Responsibilities

Coordinate intake and reporting of workplace injuries and workers’ compensation claims, ensuring timely reporting to carriers and third-party administrators.
Maintain organized claim documentation and records, monitor claim status, and follow up with adjusters, employees, and providers.
Serve as the primary point of contact for injured employees during the claims process and provide claim progress updates to leadership and stakeholders.
Collaborate with community managers, insurance providers, and third-party administrators to facilitate modified-duty assignments.
Ensure compliance with medical restrictions and transitional work programs, track return-to-work progress, and identify opportunities to reduce lost time.
Ensure compliance with state and federal workers’ compensation regulations, including applicable L&I requirements.
Assist with audits, claims reviews, and regulatory reporting, and help develop and improve workers’ compensation processes and policies.
Coordinate reporting and documentation of employee and resident incidents, including injuries, near misses, and property damage.
Review incident reports for completeness and accuracy, track and trend incidents such as slips, trips, and falls, and recommend ways to reduce risk.
Support the Legal/Risk department with projects and tasks related to safety, risk management, and legal matters.
Provide backup support to the Compliance Specialist and Compliance Coordinator.

Desired Qualifications

State-specific knowledge of workers’ compensation laws and processes.
Experience with claims management systems.
Experience in healthcare, senior living, or multi-site operations.
Familiarity with state-specific programs such as the Washington State Department of Labor & Industries and return-to-work incentive programs.

Safety & Worker's Compensation Coordinator

iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-11-11

Workplace: on_site

Department: Aegis Living - ISWerk

Description

KEY RESPONSIBILITIES

● Claims Management: Coordinate the intake and reporting of all workplace injuries and workers’ compensation claims, ensuring claims are reported to carriers/third-party administrators (TPAs) within required timelines. Maintain accurate and organized claim documentation and records, monitor claim status, and proactively follow up with adjusters, employees, and providers.

● Employee Support and Communication: Serve as the primary point of contact for injured employees throughout the claims process. Provide regular updates to leadership and stakeholders on claim progress.

● Return-to-Work Coordination: Collaborate with community managers, insurance providers, and TPAs to facilitate modified duty assignments. Ensure compliance with medical restrictions and transitional work programs, track return-to-work progress, and identify opportunities to reduce lost time.

● Compliance and Risk Management: Ensure compliance with state and federal workers’ compensation regulations (e.g., L&I requirements, if applicable). Assist with audits, claims reviews, and regulatory reporting, and help develop and improve workers’ compensation processes and policies.

● Incident Reporting and Trending: Coordinate the reporting and documentation of all employee and resident incidents, including injuries, near misses, and property damage. Review incident reports for completeness and accuracy, track and trend incidents (such as slips, trips, and falls), and provide recommendations to reduce risk.

● Collaboration and Support: Support the Legal/Risk department with other projects and tasks related to safety, risk management, and legal matters. Provide back-up support to the Compliance Specialist and Compliance Coordinator.

Requirements

CANDIDATE PROFILE

● Two (2) to five (5) years of experience in workers’ compensation, claims coordination, HR, or risk management.

● Experience working with insurance carriers, TPAs, and medical providers.

● Strong understanding of workers’ compensation laws and processes; state-specific knowledge is preferred.

● Excellent communication and interpersonal skills, with a strong customer service mindset.

● Strong organizational skills and attention to detail.

● Ability to manage multiple claims and priorities simultaneously, with strong time management skills.

● Problem-solving and critical thinking skills, with a collaborative, relationship-building approach.

● High level of confidentiality and professionalism when handling sensitive and confidential information.

● Proficiency in Microsoft Office (Excel, Word, Outlook); experience with claims management systems is preferred.

● Comfortable working in an office or home-office based setting.

PREFERRED QUALIFICATIONS

● Experience in healthcare, senior living, or multi-site operations is highly preferred.

● Familiarity with state-specific programs such as the Washington State Department of Labor & Industries (L&I) and return-to-work incentive programs is an advantage.

Benefits

Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room

Apply

Apply at iSupport Worldwide

About the Company

iSupport Worldwide

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at iSupport Worldwide

See more jobs