Personal Lines Client Service Specialist

Introduction


Overview

Start building a career where every interaction counts. As a Client Service Specialist in Personal Lines, you’ll deliver responsive, high-quality support while developing the skills to become a trusted partner to clients. You’ll go beyond handling requests, learning to identify needs, guide decisions, and contribute to stronger client relationships. In a digitally evolving environment, you’ll gain hands-on experience with tools that streamline service and elevate performance, setting you up for rapid growth.

This is a hybrid position with a schedule of Monday through Friday, 8:00 am to 5:00 pm EST. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Wakefield, MA office location.

How you'll make an impact

• Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs.
• Manage inbound and outbound interactions across channels, ensuring clear, efficient, relationship-focused experiences.
• Handle billing inquiries, guiding payments and resolutions while coordinating for timely outcomes.
• Process policy changes, endorsements, cancellations, and renewals with accuracy and compliance.
• Explain coverage, exclusions, and options in a clear, client-friendly way.
• Support claims by guiding next steps and setting clear expectations.
• Take a proactive, consultative approach, identifying needs and strengthening coverage solutions.
• Resolve standard requests independently, escalating complex cases as needed.
• Use digital tools to deliver faster, more streamlined service.
• Build trust through consistent, high-quality interactions that drive retention.

About You

Here’s what you’ll bring to the role:

• Bring 1–2 years of customer service, insurance, or related experience, or the drive to gain it quickly.
• Hold a P&C license or commit to obtaining it within 90 days.
• Communicate clearly, explaining coverage and next steps in a client-friendly way.
• Stay organized and detail-oriented, ensuring accuracy across tasks and priorities.
• Demonstrate a client-first mindset, building trust through responsiveness and professionalism.
• Solve problems proactively, handling inquiries with care and timely resolution.
• Adapt quickly to new systems and digital tools.
• Show coachability and flexibility while growing into greater responsibility.
• Exhibit curiosity, accountability, and a strong drive to develop into a consultative professional.

#LI-TW1

#LI-Hybrid

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)