Associate Director Vendor Management Program

Associate Director - Vendor Management Program- IN
The Vendor Governance Lead owns the design, execution, and continuous improvement of TIAA GC's vendor governance framework, ensuring that third-party and contingent workforce relationships meet contractual, regulatory, and statutory obligations throughout their full life cycle. The role provides independent oversight of vendor performance and risk, gives Senior Management timely visibility of material issues, and coordinates governance activities with Enterprise Vendor Program Office (EVPO), Strategic Sourcing, Legal, Risk, Compliance, Finance, and Human Resources. By combining structured monitoring, clear escalation paths, and forward-looking regulatory readiness, the role protects the organization from vendor-related risk while enabling the business to work with vendors effectively.

Key Responsibilities and Duties

• Lead the design, execution, and continuous improvement of the Vendor Governance Framework across the full vendor life cycle.
• Own the framework's guidance documents and process documentation, and implement performance monitoring mechanisms that track vendor outcomes against agreed service levels and contractual commitments.
• Drive proactive monitoring and enforcement of vendor adherence to contractual, regulatory, and statutory obligations, including CLRA compliance audits conducted in partnership with the compliance team.
• Identify non-compliance, facilitate risk ownership and remediation discussions with vendors and business stakeholders, and report material risks and performance outcomes to Senior Management at agreed intervals.
• Lead the implementation and ongoing management of the compliance framework for Contract Worker (CW) deployment at TIAA GC, covering onboarding, benefits, supervision, contractual terms, and duration threshold management.
• Maintain the vendor-level CW compliance tracker, exception register, and quarterly compliance review, and ensure timely identification and implementation of Indian Labour Code changes affecting vendor relationships.
• Support PSRMs on EVPO activities, including VIRA submissions and ongoing monitoring, and partner with global EVPO teams on transformation initiatives.
• Design and maintain MIS dashboards and a central contract and workload database to support management decisions, and escalate material risks and issues to relevant governance forums in a timely manner.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
9IC

Related SkillsAccountability, Communication, Critical Thinking, Due Diligence, Executive Presence, General Risk Management, Influence, Negotiation, Relationship Management, Supplier Performance Management, Vendor / Partner Management

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

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