Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Client Service Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timeLas Vegas, NV, USANo salary listed

About the Job

Requirements

A high school diploma and 5–7 years of relevant experience are required.

Responsibilities

Support a group of front-line employees in service, processing, and/or mail fulfillment activities.
Evaluate the on-the-job performance of assigned teams.
Coach team members and engage in progressive performance management when appropriate.
Ensure prompt and courteous service to all internal and external customers.
Hire, train, and develop team members.
Measure performance against established key performance indicators and create comprehensive remediation plans when full team performance does not meet expectations.
Manage internal stakeholder communication regarding performance, including escalation triage and preparing and delivering internal business reviews.
Identify people, process, and technology improvement ideas from the team and implement savings initiatives.
Anticipate and provide solutions to complex business, operations, sales, and service problems.
Analyze data and trends to provide actionable insights for continuous improvement.

Desired Qualifications

Experience supervising or managing a team of 15 or more.
Knowledge of contact center operations, including workforce management, quality, omnichannel, and voice of the customer.
Flexibility to support changing team compositions over time across multiple services or workstream types with variable tools, resources, and key performance indicators.
Strong people and process management experience.
Strong analytical skills and proficiency in creating and executing plans to improve performance and efficiency, including process changes or budget spending.
Proficiency with Microsoft Office, Excel, PowerPoint, Google Suite, Sheets, Docs, Google Drive, and Adobe.
Account management or customer/client success experience.

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

This hybrid role will be based in our Las Vegas office at 777 N. Rainbow Blvd., Las Vegas, NV 89107.

How you'll make an impact

Supports a group of front-line employees in service, processing, and/or mail fulfillment activities
Evaluates on-the-job performance of assigned teams
Coaches and engages in progressive performance management of team when appropriate
Ensures prompt and courteous service to all internal and external customers
Hires, trains, and develops team members
Measures performance against established KPIs and creates comprehensive remediation plans when full team performance does not meet expectations
Has responsibility for internal stakeholder communication regarding performance including escalation triage and the preparation and delivery of internal business reviews
Mines people, process, and technology improvement ideas from their team and implements savings initiatives
Anticipates and provides solutions to the most complex business, operations, sales, and service problems
Analyzes data and trends to provide actionable insights for continuous improvement

About You

High School Diploma and 5 - 7 years of relevant experience.

Preferred Qualifications:

Experience supervising/managing a team of 15+
Excellent knowledge of contact center operations including workforce Management, Quality, Omni-channel, and Voice of the Customer
Flexibility to support fluid team compositions over time: multiple services or workstream types with variable tools, resources, and KPIs
Strong people and process management experience.

Strong analytical skills and proficiency in creating and executing plans to improve performance/efficiency that include process changes or budget spend.
Ability to thrive in a fast-paced and dynamic environment.
Elevated level of proficiency in Microsoft Office, Excel, PowerPoint, Google Suite, Sheets, Docs, Google Drive, and Adobe.
Account Management or Customer/Client Success experience

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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