Technical Advisor Lead

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow has an exciting opportunity available for a Technical Advisor Lead located in Texas City, TX supporting the OXO Complex.

About you and this role

Serves in a vital role for Operations, utilizing process knowledge, technical expertise, and operations experience to assist, teach and coach plant personnel. Focuses on troubleshooting process or equipment issues, improving process performance, and increasing plant reliability. Typically responsible for a larger plant or facility. Requires advanced skills and expertise in a range of processes, procedures, and systems, and/or specialized technical expertise within an analytical/scientific method or operational process to perform a broad range of complex work assignments. May act as a working team lead, providing subject matter guidance and coordinating work of others.

Responsibilities

• Acts as a technical/process subject matter resource in the assigned operational area.
• Enhances front line skills and knowledge of plant personnel and related roles through coaching on plant process, equipment, engineering, reliability principles, Life Critical Standards, and other related area. Coaches and teaches operators/technicians during troubleshooting activities. Partners with an operations team member when in the field.
• Performs or assists in process related root cause or failure analysis. Leverages and communicates the results to operate plant personnel for learning purposes. Ensures thorough and timely pre-investigations occur.
• Works with continuous improvement and plant resources to identify, implement and sustain improvements relating to area of expertise.
• Develops and maintain plant process training material content and qualification assessments.
• Maintains a high involvement in the formal training process and qualification of team members on plant process.
• Develops a strong partnership with the activity coordinator/gate keeper and provides back up to these roles, as needed.
• Maintains “on call” status for plant unplanned events, emergencies and advising.
• Engages in turnaround scope definition, preparation and execution.
• Owns and coaches others on the effective use of logbook, focusing on quality of information entered and appropriate note type/stamp utilization.
• Participates in available Technical Advising role networks to improve personal effectiveness and leveraging of best practices.
• Creates, reviews, modifies and approves operational procedures to ensure sound operating discipline.
• Partners closely with the production staff to resolve problems, drive continuous improvement, and ensure the facility goals are achieved. Mentors new production staff as they on-board and train.

Qualifications

• A minimum of High School Diploma OR GED equivalent required. 
• A minimum of 3 years of experience in manufacturing or other related experience required. 
• Able to work overtime and holidays as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position. 
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. 

Physical Demands 

Willing and able to meet physical demands of the job, with or without reasonable accommodations: 

• Lift, push, and pull up to 55 lbs.
• Work at heights, climbs stairs and ladders.
• Wear all required personal protective equipment, such as earplugs, goggles, and steel-toed shoes.
• Work in an area of intense or continuous noise.
• Work in an area with hazardous materials.
• Perform frequent bending, reaching, and lifting.
• Stand or walk for extended periods of time.
• This role does involve elevated work greater than or equal to four feet above the ground.
• Must be able to wear and use personal protective equipment (PPE), including harnesses with a total weight capacity of 300lbs. (This typically accommodates individuals who weigh 285 or less.)

Skills 

• Process and Equipment Expertise: Demonstrates strong knowledge of the assigned operating area. Ability to serve as the technical subject-matter resource for the unit and provides expertise and help regarding specific problems or areas for continuous improvement. Understands how operations affect safety, process safety, reliability, quality, and profitability.
• Troubleshooting and Problem Solving: Assists and coaches operators during process/equipment troubleshooting with the necessary skills to perform or assist with root-cause and failure analysis.
• Communication: Demonstrates professional  written, oral, visual, and digital communication within a workplace context and translates investigation results into learnings for Operations team.
• Teaching, Coaching, and Developing Others: Builds frontline knowledge rather than simply solving problems through coaching, teaching, and training. Demonstrates or develops necessary soft skills needed to do so.
• Safety and Operating Discipline: Reinforces EH&S and process-safety behaviors, coaches Life Critical Standards and procedure use, and creates, reviews, and modifies operating procedures to support sound operating discipline. 
• Decision-making and Coordination: Works well across Operations, Engineering, Reliability, EHS, Maintenance, and other functions to simultaneously plan, support, and carry out a variety of actions, plans, and activities. Demonstrates the ability to lead in data gathering, troubleshooting, assessing alternative solutions, and decision-making and seeks additional expertise when needed.  
• Coordinating Tasks and Multitasking:  Has the ability to simultaneously plan and carry out a variety of actions, plans, and activities and rapidly shift between priorities.

Note: This position does not offer relocation assistance.  

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.