Implementation Specialist / Technical Product Specialist

In a bit more detailyou will:

• Deliver software implementation,includingrequirementsgathering,configuration and training.

• Manage multiple implementation projects and customer workstreams concurrently, balancing competing priorities while delivering to agreed timelines.

• Facilitate customer workshops to understand business processes and capture detailed functional requirements.

• Produce high-quality business requirements, functionalspecificationsand implementation documentation.

• Recommend best-practice business processes that maximise the value of the DRAMS solution.

• Analyse,validateand cleanse large customer datasets to support data migration and system implementation.

• Investigate data quality issues and work with customers to resolve inconsistencies prior to migration.

• Participate in project debriefs to ensure lessons learned are carried forward to future projects.

• DeliverDRAMS product training to our clients.

• Deliver pre-sales product demonstrations. 

• Proactively develop andmaintaintechnicalexpertisein relation to our products andservices.

• Work in partnership with clients;build trusted relationships with customer stakeholders, challenging existing processes whereappropriateandprovidingexpert advice on solution design and best practice.

• Be proactive in communication withclients, arranging regular calls / site visits to build strong relationships. 

• Identifyand address gaps in product functionality, liaising withthe productdevelopment team to ensure our clients’ needs are met at every stage.

• Engage with both internal and external stakeholders to ensure successful project implementation in line with requirements and expectation.

• Provide feedback from customers to other teams tofacilitatecontinuous improvement and innovation across thebusiness.

• Engage with the Sales & Marketing team to help promote the DRAMS product and service offering to prospective clients.

• Ensure the successful delivery of the solution to meet the agreed timelines and quality.

• Travel asrequired(50%)to our customer sitesthroughoutScotland, Irelandand internationallyasrequiredto fully meet the requirements of therole.

• Training and onboarding new team members asrequired.

• Stay up to date with industry trends and developments.

• Perform any other reasonable duties as required by Management.

What do I need to be eligible to apply?

You need:

• Significant experiencedelivering complex enterprise software implementation projects throughout the full project lifecycle.

• ABachelor’s Degree(or equivalent) in an IT or IT related discipline e.g., Computer Science, Information Technology or Business and IT, with strong academic results 

• Excellent interpersonal skills, comfortable interacting with all levels of customers and staff

• Resourceful personality, confident manner and a willingnessand ability to learn newskills.

• Technically able with a keen business and commercial awareness

• Customer centric, capable of building strong clientrelationships.

• Strong analytical and problem-solving skills, with experience analysing complex business processes and large datasets toidentifyissues and recommend practical solutions.

• Excellent organisational and time management skills, with the ability to successfully manage multiple customer projects, competing priorities and deadlines simultaneously.

• Acurrent valid driving licence

• Awillingnessandabilityto travelnationally /internationally(50%)

• Currently holds independent right to work in theUK.

It’snot a deal breaker but we would really like it if you also had:

• Fluent in Spanish

• Experience working with large datasets, including data analysis, validation,cleansingand migration activities. 

• Knowledge of the distilled spirits industry would be a distinctadvantage.

• Knowledge or experience of Warehousing & Logistics 

• A recognised project management qualification

• Experience of ERP, inventory management,warehousingor manufacturing software.

• Experience working with Excelor other data analysis tools.

• Experience integrating enterprise applications.

• Experience delivering customer workshops and presentations to senior stakeholders.

DRAMS reserve the right to enhance the criteria as necessary tofacilitatethe shortlistingprocess.