Simplify Logo

Full-Time

Sales & Service Lead

Rideau Centre

Confirmed live in the last 24 hours

Alo Yoga

Alo Yoga

1,001-5,000 employees

Sells high-quality yoga wear and accessories

Consumer Goods
Social Impact

Junior, Mid

Ottawa, ON, Canada

Onsite presence required.

Category
Customer Success Management
Inside Sales
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 2+ Years prior work experience in a client-centric, sales environment
  • Proven leadership capabilities demonstrating excellent decision making
  • Values feedback, receptive to receiving feedback and eager to provide
  • High energy, upbeat and enthusiastic with the ability to integrate fun and work
  • Self-motivated with a desire to achieve results and excel individually, and as a team
  • Excellent interpersonal and written communication skills
  • Aligns with and embodies Alo’s guiding principles
Responsibilities
  • Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Continue to build the client relationship daily with our customers
  • Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
  • Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
  • Leads by example and inspires staff in daily operations and guest experience.
  • Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
  • Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
  • Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
  • Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Alo Yoga offers high-quality yoga wear and accessories, focusing on stylish and functional activewear for yoga enthusiasts and fitness lovers. The company sells directly to consumers through its website, allowing for better control over branding and pricing. Alo Yoga stands out by featuring celebrity endorsements and promoting a lifestyle that integrates yoga into everyday life. Their goal is to enhance customer satisfaction and loyalty through diverse product offerings and a fresh market strategy.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

22%

1 year growth

22%

2 year growth

22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Alo Yoga's frequent new arrivals and high-profile collaborations keep the brand fresh and relevant, driving continuous customer interest.
  • The partnership with Reshop for instant refunds enhances customer satisfaction and encourages repeat purchases.
  • Expanding physical presence in key international markets like the UK, Israel, and UAE indicates strong growth potential and brand recognition.

What critics are saying

  • The highly competitive athleisure market requires Alo Yoga to continuously innovate to maintain its edge.
  • Dependence on celebrity endorsements could backfire if associated celebrities face public backlash.

What makes Alo Yoga unique

  • Alo Yoga's direct-to-consumer model allows for greater control over brand experience and pricing, unlike competitors who rely on traditional retail channels.
  • Celebrity endorsements from figures like Kendall and Kylie Jenner significantly boost Alo Yoga's brand appeal and marketability.
  • The company's emphasis on integrating yoga into everyday life broadens its customer base beyond just fitness enthusiasts.