Capgemini

Global consulting, technology services, outsourcing

Application Business Architect - Legion

Enterprise ApplicationsUpdated on Nov 14

Full-timeNo salary listed

About the Job

Requirements

Senior WFM architect with at least 10 years of UKG WFM experience and at least 1 year of Legion experience.
Must have knowledge of United States labor compliance.
Must have large multi-country WFM experience.
Must have good stakeholder communication skills.
Proven experience leading application management services (AMS) teams.

Responsibilities

Lead end-to-end application support and drive operational excellence for the Legion platform as its functional and technical expert.
Lead Legion WFM L2/L3 application management services support and operations, primarily for the United States market, while consulting for other markets.
Guide business teams on best practices and configuration improvements.
Act as the primary subject-matter expert and escalation point for critical issues.
Define and enforce support processes, service-level agreements, key performance indicators, and governance frameworks.
Drive continuous service improvement and automation initiatives.
Coordinate with Legion as the vendor on product issues and escalations.
Lead resolution of major incidents and production issues within service-level timelines.
Conduct root cause analysis, implement permanent fixes, and put preventive measures in place.
Provide executive-level reporting on system performance, incidents, and improvements.
Support Legion forecasting, scheduling, labor optimization, and time-tracking modules.
Assist business users with configuration, workforce rules, and schedule adjustments.
Handle employee data, shift patterns, and workforce analytics issues.
Guide testing, deployment, and stabilization.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

About the Job

Legion Architect / SME: Looking for a senior WFM architect (10+ yrs UKG WFM & Min 1+ yr in Legion) to lead own end-to-end application support, drive operational excellence, and act as the functional and technical expert for the Legion platform

The role involves leading production support & operations primarily USA Market but also play a consultative role for other Markets, Guide business teams on best practices and configuration improvements.

Key Processes being Legion forecasting, scheduling, timekeeping, labor compliance, and integrations. US Labor compliance knowledge is must.

Responsibilities include:

Leadership & Governance

Proven experience in leading AMS teams
Lead L2/L3 AMS support team for Legion WFM.
Act as the primary SME and escalation point for all critical issues.
Define and enforce support processes, SLAs, KPIs, and governance frameworks.
Drive continuous service improvement and automation initiatives.
Coordinate with vendor (Legion) for product issues and escalations.
Must have Large multi‑country WFM experience, with good stakeholder communication skills.

Application Support

Lead & Provide L2/L3 support for Legion WFM application.
Lead resolution of major incidents and production issues within SLA timelines.
Conduct deep root cause analysis (RCA), implement permanent fixes and implement preventive measures.
Provide executive-level reporting on system performance, incidents, and improvements.

Workforce Management Operations

Support scheduling, forecasting, labor optimization, and time-tracking modules in Legion.
Assist business users with configuration, workforce rules, and schedule adjustments.
Handle employee data, shift patterns, and workforce analytics issues.
Guiding testing, deployment, and stabilization

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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