Full-Time

Senior Account Manager

Strategic Accounts

Confirmed live in the last 24 hours

Mixpanel

Mixpanel

201-500 employees

Data analytics for user behavior insights

Data & Analytics
Enterprise Software

Compensation Overview

$180k - $220kAnnually

+ Equity Consideration

Senior

San Francisco, CA, USA

Category
Strategic Account Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 5+ years of related work experience in full-cycle SaaS, post-sales customer management, or a similar role such as Account Manager, Customer Success Manager, or Sales Engineer.
  • Proven success in managing and growing accounts, with experience handling a 7-figure book of business and closing $250K+ sales opportunities.
  • Experience with contracts over $1M in ARR.
  • Strong technical acumen and understanding of how data-driven decision-making can transform products and businesses.
  • Ability to engage with technical end-users in Engineering, Product, and Design functions by demonstrating deep product and industry knowledge.
  • Clear and effective communicator, both written and verbal, with strong interpersonal skills.
  • Ability to work cross-functionally, partnering with internal teams such as Sales, Product, and Engineering to solve complex problems.
  • Experienced in building and maintaining relationships with executive and C-suite stakeholders, with professional polish and confidence in delivering strategic presentations.
  • Demonstrated ability to thrive in a fast-paced, constantly changing environment.
  • Agile, resilient, and able to encourage continuous improvement while adapting to evolving business needs.
  • Strong sense of ownership, accountability, and a results-driven mindset.
  • A strong work ethic, desire to learn, and commitment to excellence.
  • Deep curiosity for the product analytics space and staying informed about market trends and competitors.
Responsibilities
  • Act as the primary point of contact for all aspects of the account, both internally and externally, serving as the quarterback for account management.
  • Own the creation, iteration, and execution of strategic account plans for each account. Continuously drive alignment between customer success plans and overall business goals.
  • Guide new customers through the onboarding process, ensuring they understand Mixpanel's features and are set up for success. Provide ongoing training, support, and best practices to drive product adoption.
  • Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate. Facilitate executive alignment with involvement from Executive Sponsors to drive long-term success.
  • Proactively identify opportunities for customers to extract more value from Mixpanel, helping them expand usage, achieve business objectives, and identify upsell and cross-sell opportunities.
  • Identify, qualify, and manage expansion opportunities while overseeing end-to-end renewal negotiations. Ensure consistent revenue growth through opportunistic upsells and retention efforts.
  • Identify at-risk customers early and address concerns proactively to prevent churn, ensuring customer satisfaction and long-term engagement.
  • Constantly monitor customer businesses and their industries to understand potential opportunities or threats, aligning business reviews with customer initiatives. Use insights to provide strategic guidance and consult on Mixpanel’s place in the analytics market.
  • Gather customer feedback and share it with internal teams to influence product improvements and enhancements, ensuring customers' needs are met.
  • Utilize Mixpanel and other data sources to analyze customer behavior, forecast future trends, and identify areas for improvement. Collaborate cross-functionally with internal teams (Sales Engineering, Professional Services, Product, Marketing, Legal) to enhance account success.

Mixpanel provides data analytics tools that help businesses understand user interactions with their products. It tracks user behavior and measures engagement on websites and mobile applications, allowing companies to gain insights into how users engage with their digital platforms. Mixpanel's services are offered through a subscription model, where clients pay a recurring fee based on the volume of data tracked and features accessed. This model supports a steady revenue stream and enables ongoing improvements to the platform. Key features include event tracking, user segmentation, funnel analysis, and retention reports, which assist businesses in identifying trends and making informed decisions to enhance user experience. Mixpanel differentiates itself by focusing on comprehensive analytics tailored for tech startups, e-commerce businesses, and large enterprises, aiming to empower these companies to optimize user engagement and drive growth.

Company Stage

Series C

Total Funding

$269.6M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-3%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with BigQuery enhances data exploration for data-driven companies.
  • Recognition as a 'Market Leader' boosts Mixpanel's market credibility.
  • Partnership with Seven Peaks expands Mixpanel's reach in the APAC region.

What critics are saying

  • Increased competition from Amplitude and Heap may affect market share.
  • Data privacy concerns may arise from integrations with platforms like BigQuery.
  • Growing demand for personalization pressures Mixpanel to enhance analytics capabilities.

What makes Mixpanel unique

  • Mixpanel offers real-time analytics across devices, enhancing user experience insights.
  • The SaaS model ensures steady revenue and continuous platform improvement.
  • Mixpanel's embeddable reports enhance collaboration in tools like FigJam and Coda.

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Benefits

Competitive compensation

Company stock options

Sabbatical policy

PTO

Volunteer time off

Parental leave

Mental health resources

401(k) match

Health, dental,& vision coverage

Flexible work from home options

Learning & development stipend

Professional growth hours