Full-Time

Senior Account Manager

Strategic Accounts

Confirmed live in the last 24 hours

Mixpanel

Mixpanel

201-500 employees

Data analytics for user behavior insights

Data & Analytics
Enterprise Software

Compensation Overview

$180k - $220kAnnually

+ Bonus + Commission + Equity Consideration

Senior

San Francisco, CA, USA

This is a hybrid position, which implies that the candidate will be required to work in-office some days.

Category
Customer Success Management
Sales & Account Management

You match the following Mixpanel's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 5+ years of related work experience in full-cycle SaaS, post-sales customer management, or a similar role such as Account Manager, Customer Success Manager, or Sales Engineer
  • Proven success in managing and growing accounts, with experience handling a 7-figure book of business and closing $250K+ sales opportunities
  • Experience with contracts over $1M in ARR
  • Strong technical acumen and understanding of how data-driven decision-making can transform products and businesses
  • Clear and effective communicator, both written and verbal, with strong interpersonal skills
  • Experienced in building and maintaining relationships with executive and C-suite stakeholders
  • Demonstrated ability to thrive in a fast-paced, constantly changing environment
  • Strong sense of ownership, accountability, and a results-driven mindset
  • Deep curiosity for the product analytics space and staying informed about market trends and competitors
Responsibilities
  • Act as the primary point of contact for all aspects of the account, both internally and externally, serving as the quarterback for account management
  • Own the creation, iteration, and execution of strategic account plans for each account
  • Guide new customers through the onboarding process, ensuring they understand Mixpanel's features and are set up for success
  • Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate
  • Proactively identify opportunities for customers to extract more value from Mixpanel
  • Identify, qualify, and manage expansion opportunities while overseeing end-to-end renewal negotiations
  • Identify at-risk customers early and address concerns proactively to prevent churn
  • Constantly monitor customer businesses and their industries to understand potential opportunities or threats
  • Gather customer feedback and share it with internal teams to influence product improvements and enhancements
  • Utilize Mixpanel and other data sources to analyze customer behavior, forecast future trends, and identify areas for improvement
Desired Qualifications
  • Experience managing relationships with high-growth tech companies
  • Experience with Mixpanel or another analytics tool (eg. Amplitude, Google Analytics, Adobe Analytics)
  • Experience in a technical customer-facing role (Support Engineer / Customer Success Manager / Sales Engineer / Solutions Architect)
  • Record of over-performing quota consistently
  • Experience scaling a successful B2B SaaS company

Mixpanel offers data analytics tools that help businesses understand how users interact with their products on websites and mobile applications. It operates on a Software-as-a-Service (SaaS) model, allowing clients to subscribe and pay based on the data tracked and features used. Key features include event tracking, user segmentation, funnel analysis, and retention reports, which help businesses make informed decisions to improve user engagement. Mixpanel aims to empower companies to optimize user experiences and drive growth through data-driven insights.

Company Stage

Series C

Total Funding

$269.6M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
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Simplify's Take

What believers are saying

  • Integration with BigQuery enhances data exploration for data-driven companies.
  • Recognition as a 'Market Leader' boosts Mixpanel's market credibility.
  • Partnership with Seven Peaks expands Mixpanel's reach in the APAC region.

What critics are saying

  • Increased competition from Amplitude and Heap may affect market share.
  • Data privacy concerns may arise from integrations with platforms like BigQuery.
  • Growing demand for personalization pressures Mixpanel to enhance analytics capabilities.

What makes Mixpanel unique

  • Mixpanel offers real-time analytics across devices, enhancing user experience insights.
  • The SaaS model ensures steady revenue and continuous platform improvement.
  • Mixpanel's embeddable reports enhance collaboration in tools like FigJam and Coda.

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Benefits

Competitive compensation

Company stock options

Sabbatical policy

PTO

Volunteer time off

Parental leave

Mental health resources

401(k) match

Health, dental,& vision coverage

Flexible work from home options

Learning & development stipend

Professional growth hours