Business Optimization Manager - Payments

At PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.

Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.

The Purpose:

The Business Optimization Manager will be responsible for maximizing payment success across global markets by improving authorization and conversion rates through strategic partner engagement, data-driven decision-making, and continuous optimization of the payment ecosystem.

This role is critical in ensuring that transactions flow seamlessly between merchants, acquirers, issuers, and card schemes - removing friction, reducing declines, and unlocking revenue. By combining deep payments expertise with analytics and cross-functional collaboration, the role directly impacts customer experience and business performance at scale.

Your impact in this role:

• Partnership Management: Oversee partnerships across different stakeholders in the payment ecosystem. You will own local relationships, and build out a formula for successful interaction with partners. This involves regular communication and collaboration with acquirers to ensure smooth transaction processing, staying updated on card schemes' policies to facilitate seamless card payment acceptance, fostering relationships with issuers, and developing partnerships with Local Payment Methods (LPMs) to optimize payment acceptance in specific regions by understanding local market dynamics..

• Performance Analytics: Analyze and review performance data (declines, conversion rates) for each partner. Collaborating with internal stakeholders such as product, customer support, and technical teams to address underlying factors, implementing strategies to optimize transaction approval processes, and leveraging insights from A/B testing and partnerships with acquirers to improve authorization rates.

• Cross-Functional collaboration: Collaborate with Product, Risk management, Partnerships, and other teams to launch performance enhancing products and features.

What would make you a great fit:

• Experience: 4+ years in payments, fintech, or e-commerce. Proven experience working with payment partners (acquirers, issuers, or schemes)

• Education: Bachelor’s degree in Finance, Engineering, Computer Science, or a related field, MBA or advanced degree preferred

• Payments Expertise: Strong understanding of the payment processing lifecycle. Knowledge of card scheme rules and compliance requirements

• Analytics & Technical Skills: Strong data analysis and reporting capabilities. Experience deriving insights from large datasets and performance metric with strong ability to translate technical concepts into business impact

• Communication & Stakeholder Management: Ability to manage multiple stakeholders across regions and functions. Strong communication and influencing skills.

• Languages: Fluent English.
  

What's in it for you?

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 10-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a 7,000 MXN annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Meal vouchers-  SiVale - MXN 3000 per month - Enjoy a moment of conviviality and a good and balanced meal thanks to your meal vouchers.

Insurance- Because better safe than sorry - we want our employees to benefit from  various insurances including major and minor health insurance (including dental insurance) + life insurance and travel insurance.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more

Our office is in the New York Life building nearby Angel de la Independencia en Reforma, surrounded by mall shops and places where you can have a nice lunch. In the building you'll find space enough for meetings with your team, private spaces for confidential calls, a nice terrace, open coffee bar and other amenities. As long as you can take good care of them, the offices are pet-friendly.

Our Principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.

Our commitment to Diversity and Inclusion:

Payments only work when they reflect how different people actually pay, and we build teams the same way: our people span more than 50 nationalities, and that mix is exactly what makes us good at this. So if you're reading this and wondering whether you tick every box, apply anyway. We're far more interested in what you'll bring than a perfect match on paper.

We welcome applicants of every background, identity, and experience, and we make sure our hiring process is accessible to everyone. If you need an adjustment at any stage, just let us know: we're happy to help.

A few more things:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to ourCandidate Privacy Policy.