Princess Cruises

Premium cruise line with global itineraries

Activity Staff

Food Service & HospitalityUpdated on Nov 14

Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

Candidates must understand the fundamental principles of guest experience and hospitality operations.
Candidates must demonstrate commitment to exemplary guest service and willingness to support others in providing it.
Candidates must have comprehensive knowledge of and enthusiasm for implementing an engaging, high-quality activity program for individuals of all ages and abilities.
Candidates must understand the importance of offering diverse activities that cater to participants' varying interests and abilities.
Candidates must have a confident, charming, charismatic, and energetic stage style, with controlled, natural, engaging, humorous, and endearing delivery.
Candidates must submit a comprehensive curriculum vitae with a concise, readable overview of professional experience.
Candidates must submit a brief video presentation showcasing personality, communication abilities, and public speaking skills; the video must accurately represent the candidate's genuine appearance.

Responsibilities

Create lasting memories by consistently delivering a guest-centric product experience aligned with brand standards and health and sanitization protocols.
Create positive connections, emcee key activity and entertainment programming, and support a guest- and teammate-centric culture that improves Net Promoter, profitability, and Service Excellence while supporting a safe and healthy environment in accordance with HESS protocols.
Create, host, train, promote, emcee, and assist with activities and events to provide an engaging and entertaining guest experience.
Use MedallionClass products, services, and applications to identify guests and deliver personalized service; ensure consistent product delivery and apply the Service Excellence philosophy.
Collaborate with onboard teammates to provide reliable information and updates for the guest experience.
Provide guests with a warm, welcoming first impression, maintain company standards, and comply with fleet safety regulations and HESS protocols.
Own the assigned experience area and support the development, implementation, and execution of initiatives aligned with the Entertainment leadership team.
Anticipate and take ownership of guest needs and requests, and actively learn and answer questions about product, policy, demographic, itinerary, and port information.
Arrive at events at least 15 minutes early to support efficient setup and engage with guests, and prioritize performance standards set by the Cruise Staff Tier Program.
Use consumable items responsibly and keep assigned equipment clean and in good condition.

By applying to this position, your application will be submitted to Blue Ensign, one of Princess Cruises official Hiring Partners based in South Africa. A recruiter from Blue Ensign will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

The Activity Staff is responsible for creating lasting memories by consistently delivering a guest-centric product experience that aligns with brand standards and health and sanitization protocols. They create positive connections, emcee key activity and entertainment programming, and support a guest and teammate-centric culture that increases Net Promoter, profitability, Service Excellence, and drives a safe and healthy environment in accordance with HESS protocols.
As a natural performer, they create, host, train, promote, emcee, and assist all activities and events, creating an engaging and entertaining experience for guests. They embrace MedallionClass products, services, and applications to identify guests and deliver exceptional, personalized service. They are accountable for consistent product delivery and apply the Service Excellence philosophy.
They collaborate with onboard teammates to provide reliable information and updates to deliver an outstanding guest experience. They provide a positive first impression to guests through a warm, welcoming greeting, maintain the company's standard, and comply with fleet safety regulations in accordance with HESS protocols.
They own their experience area and support the development, implementation, and execution of initiatives in alignment with the Entertainment leadership team. They anticipate and take ownership of guest needs and requests, demonstrate responsibility, authority, and accountability in all performance areas, and actively learn and answer questions on product, policy, demographic, itinerary, and port information.
They arrive at events at least 15 minutes early to ensure efficient setup and engage with guests, and prioritize performance standards set out by the Cruise Staff Tier Program. They responsibly use consumable items and maintain assigned equipment clean and in good condition.

Candidates for the role of Activity Staff must demonstrate an understanding of the fundamental principles of guest experience and hospitality operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same.
Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for the implementation of an engaging and high-quality activity program, with a commitment to providing experiences for individuals of all ages and abilities. Furthermore, they must exhibit a clear understanding of the importance of offering a diverse range of activities that cater to the varying interests and abilities of participants.
The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing.
A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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