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Johnson Controls

Provides smart building technology and services

After Service Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeWuxi, Jiangsu, ChinaNo salary listedIn-person

About the Job

Requirements

  • At least 1–3 years of after-sales service experience in the air-conditioning or electrical industry.
  • A bachelor's degree or higher.
  • Proficiency with Microsoft Office software.
  • Ability to communicate in English for business and collaborate with overseas customers, regional teams, and global functional departments.

Responsibilities

  • Comply with company ethics, rules, policies, procedures, and quality requirements related to the position.
  • Follow the company's environmental, health, and safety management requirements; identify and rectify environmental factors and hazards associated with the role; understand the company's major risks and significant environmental factors; and implement its environmental, health, and safety objectives and management plans.
  • Review warranty parts requisitions and provide warranty parts.
  • Review repair work orders, confirm warranty costs, and assist Finance with warranty-cost settlement.
  • Handle complaints promptly and coordinate internal company resources for support as needed.
  • Collect and organize external quality information and provide feedback to relevant internal departments.
  • Track and drive improvements to external quality issues and provide feedback to relevant customers.
  • Handle and follow up on returned after-sales parts regularly.
  • Review and update the safety stock of after-sales warranty parts regularly.
  • Participate in new-product projects, track product usage at customer sites, and provide feedback to relevant departments.
  • Process quotations and orders for chargeable repairs and assist Finance with fee settlement.
  • Participate in customer follow-ups and track the development and closure of improvement measures.
  • Identify improvement opportunities and participate in or lead improvement projects.
  • Handle matters assigned by the supervisor.

About the Company

Johnson Controls

Provides smart building technology and services

Johnson Controls transforms environments where people live, work, learn, and play by providing smart, healthy, and sustainable buildings. It offers comprehensive digital solutions through its OpenBlue platform, serving healthcare, education, data centers, airports, stadiums, manufacturing, and government sectors with a portfolio of building technology, software, and services focused on efficiency, safety, and sustainability. The company operates in more than 150 countries with about 100,000 experts and aims to reimagine building performance to benefit people, places, and the planet.

Company size
10,001+
Company stage
IPO
Headquarters
Cork, Ireland
Founded
1885

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