Imagine Tomorrow with Us | Ata whakaarohia tō āpōpō

At Fonterra , we want everyone to feel they can be themselves.

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

About us | He kupu mō mātou

We love kiwi dairy farmers and think they’re pretty awesome. For generations they have relied on hard work, ingenuity, and each other, to create the kind of goodness that fuels our families, connects our communities and supports our economy.

At Farm Source, our team is driven by the same co-operative spirit that our farmers and their communities share. We make farming easier so farmers can continue to concentrate on what they do best – producing high quality New Zealand milk in the most sustainable way.

This means growing and supporting the right people – people with plenty of roll-your-sleeves up energy to rise to the challenge. Whether you’re on the farm getting your gumboots dirty or connecting over a coffee at our local stores, you’ll be getting the mahi done as part of a trusted team – backed by good people, the right products, innovative solutions, and industry-leading expertise.

So why not join us? Our regional structure and openness to flexible working means that there really is something for everyone. No matter your age or stage, our inclusive culture has created a place where everyone can thrive.

About the Opportunity | Mō tēnei tūranga

As a Farmer Support Specialist, you’ll be at the heart of how Fonterra supports our farmer shareholders and customers every day. This isn’t your average call centre or customer contact role – it’s more than that. It’s a chance to make a real difference for our Fonterra farmers and Farm Source Customers every day, while building strong relationships, sharpening your problem-solving skills and growing your career within Fonterra.

You’ll spend much of your day talking with farmers and customers, navigating multiple systems and finding solutions to a wide variety of enquiries. It’s a busy, high-volume role – the pace can be fast, conversations can be complex and priorities can shift throughout the day – so resilience, adaptability and a genuine passion for supporting farmers are key to success.

We’re looking for self-motivated people who can work independently, show empathy and take ownership of farmer challenges, turning problems into practical solutions.

A typical day includes:

Supporting farmers and customers over the phone, delivering thoughtful and effective solutions
Responding to emails and online enquiries across a range of topics
Working closely with internal teams to resolve issues and improve outcomes
No two days are the same. You’ll handle a variety of queries such as tanker collections, milk quality, shareholding, Farm Source accounts, and digital support, giving you broad exposure and building your knowledge.

Shift Details

Monday to Friday role
Rostered shifts between 7am and 6pm (flexibility within these hours is essential)

Important Dates

Preferred start date: 18th January 2027
Assessment Centres: Candidates progressing through interviews must be available to attend an assessment centre on either 2nd or 3rd December 2026

About You | Mōu

You are interested in the agricultural sector and would enjoy a role where you get to talk to farmers every day. You’re proactive, resilient and solution-focused – someone who takes ownership and genuinely cares about delivering a positive experience for our farmers and customers.

You’ll bring:

Strong empathy and the ability to confidently manage difficult conversations (face-to-face or over the phone)
A self-starter mindset with the ability to work independently
A problem-solving approach, able to assess situations, stay calm under pressure and create effective solutions
A farmer and customer first attitude and excellent communication skills
Knowledge of farming systems or the agricultural sector is an advantage
Whether you’re early in your career or looking to grow within a purpose-driven organisation, this role is a great opportunity to develop and progress.

This is one of our critical farmer channels! If you’re motivated, solution-focused and ready to grow your career, we’d love to hear from you!

What We Offer

Competitive salary and benefits (including Employee Rewards Card, discounted fuel, and health insurance)
Hybrid working – up to 2 days from home after onboarding
Strong focus on internal growth and career progression opportunities
The chance to build a strong internal network across the business

Our Values | Ngā Aura

At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone – no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz

Our Commitment to You | Tā mātou oati

We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance:

Fair and equitable pay
Health and well-being programs (medical, mental health support)
Professional development opportunities
Career growth support
Work-life balance options (flexible/hybrid working where possible)
Employee recognition
Support for community involvement and cultural connection

To learn more, visit Fonterra Careers

A Career of Opportunities | Ngā Mahi

At Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Join Us | Tātou Tātou

Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together.

You, me, us together, Tātou, tātou.

Together, we're shaping a future of inclusion | He Wāhi mō te Katoa

Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth.

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close at midnight on Sunday 29th November

Fonterra

Farmer Support Specialist - Te Rapa

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Fonterra

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