Full-Time

Desktop Support Specialist

L3

Posted on 6/4/2024

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based compliance solutions for finance

Data & Analytics
Government & Public Sector
Energy
AI & Machine Learning
Financial Services

Compensation Overview

$75k - $95kAnnually

+ Corporate Bonus + Commission Structure

Senior

New York, NY, USA

Required Skills
PowerShell
Communications
Management
Linux/Unix
Requirements
  • Post-secondary degree or diploma in Technology Management
  • 5+ years' experience in desktop support in an enterprise environment
  • Advanced knowledge of Microsoft Windows, Apple, and Linux
  • Experience with SCCM/MDT, Landscape, and MDM for mobile devices
  • Advanced knowledge of Microsoft Active Directory and Group Policy management
  • Experience with end-user applications like AntiVirus, Microsoft Exchange, and Microsoft Office Suite
  • Scripting experience with PowerShell
  • Comprehensive understanding of local area networking
  • Ability to work collaboratively and independently
  • Excellent interpersonal and communication skills
  • Resourceful with good problem-solving abilities
  • Enthusiastic and committed to learning
Responsibilities
  • Provisioning and setup of End-User devices and corporate assets
  • Installation, configuration, and usability of End-User devices and software
  • Troubleshooting hardware, software, and peripherals issues
  • Basic network troubleshooting
  • Deployment and management of user workstations
  • Creating and administering packages for mass deployment
  • Monitoring audio video equipment in conference rooms
  • Maintaining internal systems like VOIP telephone systems
  • Ticket creation and administration
  • Developing and enhancing internal procedures
  • Contributing to team strategy discussions

At Global Relay, employees have the opportunity to work at the forefront of compliance technology for the financial sector, employing cutting-edge AI and ML technologies to innovate and secure data management solutions. The company's strong focus on integrated compliance solutions for highly regulated industries not only builds a robust technological ecosystem but also positions it as an industry leader in a pivotal and fast-evolving field. This makes Global Relay an excellent workplace for professionals looking to advance their careers in a technically progressive and critically essential domain.

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1999

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

53%