Project Manager to the COO
Darwin AI
Project Manager to the COO
Darwin AI
AI-powered agents for SMB customer automation
Darwin AI · São Paulo, Brazil (Hybrid) · Full-time · Posted 2025-06-16
Workplace: hybrid
Department: Operations
About Darwin AI
Darwin AI empowers mid-market companies by automating key business processes with AI-powered digital workers via WhatsApp. Our AI workers handle essential customer interactions, including inbound qualification, outbound reactivation, satisfaction surveys, appointment scheduling, payment collections, and more. As the only no-prompt AI solution on the market, Darwin AI enables mid-market businesses to leverage AI without requiring technical teams or expertise, offering seamless integration and immediate impact.
Join a fast-growing team that’s changing the way companies think about AI and technology!
Project Manager to the COO
We are looking for someone to join our Operations team who not only understands the wants to help scale a business to 10x its current size and is interested in technology and AI. This role is ideal for someone who enjoys combining project & stakeholder management, data analysis, and process structuring and implementation.
Responsibilities of this role include:
● Report to the COO.
● Structure and implement processes
● Implement systems and softwares
● Carry-out market research and benchmarks
● Structure dashboards using multiple data sources and analyze data
● Be able to do simple queries
● Follow up with Heads of other areas
● Monitor KPIs of Marketing, Operations, and Sales teams
● Proven experience in project management
● Ability to analyze data and use it in making decisions.
● Practical experience using Metabase, Looker, Tableau or any other similar interface
● Ability to work in a team and adapt to dynamic and changing environments.
● Strong passion for technology, innovation, and artificial intelligence.
● Excellent verbal and written communication skills.
● Stakeholder management
● Mobility to travel one week per month
● Spanish speaking desirable
· Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
· OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
· Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
· Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!
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Darwin AI provides AI-powered agents for businesses in Latin America, focusing on automating customer interactions. It trains and implements these agents in under a week, allowing SMBs to delegate up to 50% of their customer conversations. How it works: the agents handle common customer queries and routine tasks across sales and support, operating autonomously or with human-in-the-loop as needed, and are deployed quickly into existing channels and processes. How it differs from competitors: its explicit focus on Latin American SMBs, fast deployment timeline, and the ability to cut costs by automating a large share of conversations, making it practical for smaller firms with limited resources. Its goal is to help SMBs reduce costs and boost efficiency in customer service and sales by using AI agents to handle a significant portion of interactions.
Explore more opportunities at Darwin AI